Muhammad Pratama
Customer Excellence & Operations Lead at TipTip | South Jakarta, Jakarta, Indonesia
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Muhammad Etsha Pratama currently serves as the Customer Excellence & Operations Lead at TipTip, where he plays a pivotal role in elevating the company's service standards and operational efficiency. Leveraging his strong background in Communication Studies, Muhammad brings a strategic approach to fostering seamless communication channels between internal teams and external stakeholders, including creators, supporters, and promoters. His expertise in contact centers, employee training, and community development enables him to implement innovative solutions that enhance customer engagement and satisfaction.
In his current role, Muhammad spearheads key projects aimed at optimizing workflows and refining the customer journey. He actively collaborates with cross-functional teams to improve product processes, streamline support systems, and develop initiatives that bolster user experience across all touchpoints. His hands-on involvement in managing Help Scout and other customer service tools ensures that support operations are both responsive and empathetic, leading to measurable improvements in customer retention and loyalty.
Muhammad’s proficiency extends beyond operational management; he also contributes to marketing efforts by integrating community development and social promotion strategies that amplify TipTip’s brand presence. His supervisory skills and experience in event management and entertainment industry collaborations further support his ability to lead diverse teams and orchestrate impactful initiatives. With a keen focus on continuous improvement, Muhammad Etsha Pratama remains committed to driving excellence in customer service and operational excellence, ensuring TipTip remains a trusted platform for its users.
Customer Excellence & Operations Lead at TipTip in August 2022 to Present
Supervisor of Service Quality Assurance and Knowledge Management at Bukalapak in July 2020 to July 2022
Team Leader of Service Quality Assurance at Bukalapak in January 2020 to July 2020
Team Leader of Customer Experience - Ops. Delivery Monitoring at Bukalapak in January 2018 to December 2019
Customer Experience - Ops. Delivery Monitoring at Bukalapak in October 2016 to January 2018
Crew Member at PrimeWorks Distribution in April 2016 to April 2016
Brand & Event Promoter at Alfacart.com in March 2016 to April 2016
Journalist at MNC Radio Networks in February 2015 to July 2015
Sales Promotion Boy at PT Gagan Indonesia in February 2014 to July 2014
Store Associate at PT. Gramedia Asri Media (Kompas Gramedia Group) in June 2012 to October 2012
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Institut Ilmu Sosial dan llmu Politik Jakarta, Communication, July 2026
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E-Commerce
Jira
Hard News Reporting
Collaborative Problem Solving
Contact Centers
Team Coordination
Supervisory Skills
Daily Operations
Standard Operating Procedure (SOP)
Workflow Management
Customer Success
Team Performance
Service Quality
Customer Experience
Knowledge Management
Community Development
Hospitality Industry
Entertainment Industry
Customer Journeys
Event Management
Service Delivery Management
Oral Communication
Attention to Detail
Complaint Management
Communication
Relationship Development
Customer Service
Social Promotion
Microsoft Office
Customer Satisfaction
Service Recovery
Reporting & Analysis
Agent Development
Performance Reporting
Marketing
Zendesk
Helpscout
Public Relations
Radio Broadcasting
Radio Production
Radio Promotions
Social Media
Employee Training
Journalism
Problem Solving
Project Management
Negotiation
Online Retail
Training
Teamwork
Leadership
Analytical Skills
Third-Party Logistics (3PL)
Insurance
Quality Assurance
Vendor Management
Merchant Services
Customer Service Operations
Service-Level Agreements (SLA)
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Discover more about TipTipWhat is Muhammad Etsha Pratama email address?
Email Muhammad Etsha Pratama at [email protected]. This email is the most updated Muhammad Etsha Pratama's email found in 2026.
What is Muhammad Etsha Pratama phone number?
Muhammad Etsha Pratama phone number is 081330088011.
How to contact Muhammad Etsha Pratama?
To contact Muhammad Etsha Pratama send an email to [email protected]. If you want to call Muhammad Etsha Pratama try calling on 081330088011. (updated on March 09, 2025)
What company does Muhammad Pratama work for?
Muhammad Pratama works for TipTip
What is Muhammad Pratama's role at TipTip?
Muhammad Pratama is Customer Excellence & Operations Lead
What industry does Muhammad Pratama work in?
Muhammad Pratama works in the Publishing industry.
Muhammad Pratama Email Addresses
Muhammad Pratama Phone Numbers
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