Mridula Sareen
Senior Business Process Analyst at Accenture | West Delhi, Delhi, India
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Mridula Sareen is an accomplished Quality Assurance Specialist at Accenture, where she leverages over a decade of experience to enhance operational efficiency and elevate customer satisfaction. In her current role, Mridula is instrumental in developing and implementing robust quality assurance protocols that ensure the highest standards of service delivery. Her expertise spans various facets of quality management, including process optimization, compliance monitoring, and performance analysis, which are critical in today’s fast-paced business environment.
At Accenture, Mridula has spearheaded key projects that focus on streamlining backend operations and improving customer service workflows. Her leadership in these initiatives has not only resulted in significant cost savings but has also fostered a culture of continuous improvement among her team members. By utilizing her strong analytical skills and proficiency in tools like Microsoft Excel and PowerPoint, she effectively communicates complex data insights to stakeholders, driving informed decision-making.
Mridula's customer-centric approach is evident in her ability to empathize with clients and address their needs proactively. She understands that quality assurance is not just about meeting standards but also about enhancing the overall customer experience. Her background in shipping and receiving, combined with her operational management skills, allows her to navigate challenges with ease and implement solutions that resonate with both clients and team members.
In summary, Mridula Sareen's blend of quality assurance expertise, leadership capabilities, and customer service acumen positions her as a vital asset to Accenture, where she continues to make a meaningful impact on the organization and its clients.
Senior Business Process Analyst at Accenture in April 2022 to November 2023
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Indira Gandhi National Open University (IGNOU), BCA, November 2026
Indira Gandhi National Open University, Bachelor's degree
Indira Gandhi National Open University (IGNOU), Bachelor's degree
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Teamwork
Coaching
Customer Service Management
Administrative Assistance
Account Management
Customer Satisfaction
Time Management
Customer Service Operations
Contact Center Management
Analytical Skills
Email Management
Problem Solving
Customer Support
Email
CRM Databases
Communication
Computer Literacy
Customer Service
Operations Management
Microsoft Office
Managing Associates
Shipping & Receiving
Customer Service Representatives
Back Office Operations
Customer Relationship Management (CRM)
Microsoft PowerPoint
Microsoft Outlook
Data Entry
computers knowledge
Microsoft Excel
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Discover more about AccentureWhat is Mridula Sareen email address?
Email Mridula Sareen at [email protected]. This email is the most updated Mridula Sareen's email found in 2026.
How to contact Mridula Sareen?
To contact Mridula Sareen send an email to [email protected]. (updated on November 04, 2024)
What company does Mridula Sareen work for?
Mridula Sareen works for Accenture
What is Mridula Sareen's role at Accenture?
Mridula Sareen is Senior Business Process Analyst
What is Mridula Sareen's Phone Number?
Mridula Sareen's phone (**) *** *** 256
What industry does Mridula Sareen work in?
Mridula Sareen works in the Banking industry.
Mridula Sareen Email Addresses
Mridula Sareen Phone Numbers
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