Monique Thatch
Supervisor of Billing and Customer Service at Huntsville Hospital | Huntsville-Decatur-Albertville Area
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Monique Thatch is a seasoned Customer Service Supervisor at Huntsville Hospital, where she leverages her extensive experience in the healthcare sector to enhance patient interactions and streamline billing processes. With a robust background in customer service and a Bachelor of Science in Business Administration and Management from the University of Phoenix, Monique has cultivated a unique skill set that encompasses Clinical Data Management (CDM), ICD-10 coding, and customer experience optimization.
In her current role, Monique oversees key projects aimed at improving the efficiency of billing operations and elevating the overall customer service experience. She is instrumental in training and mentoring her team, ensuring they are well-versed in the nuances of medical coding, including CPT and ICD-10, which are critical for accurate billing and compliance. Her hands-on approach to leadership fosters a culture of excellence, where each team member is encouraged to contribute to the hospital's mission of providing exceptional patient care.
Monique's expertise extends beyond traditional customer service; she is adept at data entry and has a keen eye for detail, which is vital in maintaining accurate patient records and billing information. Her previous roles, including Central Processing Tech and Sr. Client Service Rep, have equipped her with a comprehensive understanding of the healthcare billing landscape, enabling her to effectively address patient inquiries and resolve issues promptly. As a Non-Clinical Supervisor, she has successfully implemented strategies that not only improve operational efficiency but also enhance patient satisfaction, making her a valuable asset to Huntsville Hospital and the broader healthcare community.
Supervisor of Billing and Customer Service at Huntsville Hospital in September 2001 to Present
Customer Service Manager at Walmart in January 1998 to September 2001
Quality Inspector at SCI in May 1997 to January 1998
Night Shift Supervisor at The Wendy's Company in January 1992 to May 1996
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University of Phoenix, Bachelor of Science - BS, September 2026
University of Phoenix, AABFN, September 2026
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Customer-focused Service
Customer Experience
Customer Service
Clerical Skills
Hiring
Data Entry
Retail Sales
Client Billing
Coding Experience
CPT Coding
icd10
CDM
modifier
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Discover more about Huntsville HospitalWhat is Monique Thatch email address?
Email Monique Thatch at [email protected]. This email is the most updated Monique Thatch's email found in 2026.
What is Monique Thatch phone number?
Monique Thatch phone number is 2564796865.
How to contact Monique Thatch?
To contact Monique Thatch send an email to [email protected]. If you want to call Monique Thatch try calling on 2564796865. (updated on September 26, 2024)
What company does Monique Thatch work for?
Monique Thatch works for Huntsville Hospital
What is Monique Thatch's role at Huntsville Hospital?
Monique Thatch is Supervisor of Billing and Customer Service
What industry does Monique Thatch work in?
Monique Thatch works in the Hospital & Health Care industry.
Monique Thatch Email Addresses
Monique Thatch Phone Numbers
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