Moksh Kumar
Customer Service Analyst at American Express | New Delhi, Delhi, India
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Moksh Kumar currently serves as a Customer Service Analyst at American Express, where he plays a pivotal role in managing the day-to-day operations of banking services, ensuring seamless service delivery and optimal customer satisfaction. His expertise in business analysis and data analysis enables him to identify trends, assess customer feedback, and implement strategic improvements that enhance the overall customer experience. Moksh’s proficiency in key performance indicators (KPIs) allows him to monitor service metrics meticulously, driving continuous improvement initiatives that align with American Express’s commitment to excellence and customer success.
In his role, Moksh is deeply involved in key projects focused on refining service delivery processes, leveraging qualitative research to understand customer needs, and developing innovative solutions that foster long-term customer loyalty. His ability to analyze political risk and international relations also provides valuable insights into global banking operations, helping the organization navigate complex regulatory environments and geopolitical challenges. Moksh’s forward-thinking approach and commitment to pushing industry boundaries have contributed to the development of customer-centric strategies that prioritize satisfaction and operational efficiency.
With a strong foundation in customer service, business analysis, and service delivery, Moksh excels at fostering collaboration across teams, motivating colleagues to achieve shared goals, and maintaining a proactive stance on industry trends. His dedication to continuous learning and improvement ensures that American Express remains at the forefront of the financial services industry, delivering exceptional value to its customers while managing risks effectively.
Customer Service Analyst at American Express in May 2024 to Present
Customer Service Associate at FIS Global in October 2022 to December 2023
Technical Support Specialist at Adode via Teleperformance in January 2022 to April 2022
Customer Care Executive at Pioneer Services Pty Ltd in November 2019 to December 2020
Coordinator at Siyasat India Youth Summit in April 2018 to December 2018
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Ambedkar University, Delhi, Bachelor's degree, August 2026
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Business Analysis
Customer Service Representatives
Technical Support
Client Services
Service Delivery
Customer Service
Teamwork
Revenue Assurance
Key Performance Indicators
Customer Support
Customer Success
Customer Satisfaction
Customer Experience
Constructive Feedback
Communication
Account Administration
Political Philosophy
International Relations
Political Risk Analysis
Analytical Skills
Data Analysis
Qualitative Research
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Discover more about American ExpressWhat is Moksh Kumar email address?
Email Moksh Kumar at [email protected]. This email is the most updated Moksh Kumar's email found in 2026.
How to contact Moksh Kumar?
To contact Moksh Kumar send an email to [email protected]. (updated on March 29, 2025)
What company does Moksh Kumar work for?
Moksh Kumar works for American Express
What is Moksh Kumar's role at American Express?
Moksh Kumar is Customer Service Analyst
What is Moksh Kumar's Phone Number?
Moksh Kumar's phone (**) *** *** 403
What industry does Moksh Kumar work in?
Moksh Kumar works in the Outsourcing/Offshoring industry.
Moksh Kumar Email Addresses
Moksh Kumar Phone Numbers
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