Mohamed Wakeb
Director of Operations at Fairmont Hotels & Resorts | Anaheim, California, United States
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As the Director of Operations at Fairmont Hotels & Resorts, Mohamed Wakeb plays a pivotal role in shaping the guest experience and operational excellence across the hotel portfolio. With over 25 years of commercial and operational experience in the hospitality industry, he brings a wealth of expertise in strategic planning and business development to the table. Mohamed is responsible for overseeing all hotel operations, ensuring that each department adheres to the highest standards of service quality and operational efficiency.
One of his key initiatives involves a comprehensive review of the Standard Operating Procedures (SOPs) across various departments, aimed at enhancing the customer experience and aligning with Fairmont's commitment to excellence. By meticulously analyzing the Luxury Quality Assurance (LQA), Revenue Performance Standards (RPS), and employee engagement survey results, he ensures that the hotel not only meets but exceeds its performance targets. Mohamed’s strategic oversight is instrumental in achieving budgeted Gross Operating Profit (GOP) and Net Operating Profit (NOP), which are critical for the financial health of the hotel.
In addition to his operational responsibilities, Mohamed is deeply involved in pre-opening projects, leveraging his strong leadership and relationship-building skills to foster a collaborative environment among team members. His proficiency in revenue analysis and marketing strategy further enhances the hotel's competitive edge in the dynamic hospitality landscape. By focusing on customer service management and interpersonal skills, Mohamed cultivates a culture of excellence that resonates with guests and employees alike, ultimately driving loyalty and profitability for Fairmont Hotels & Resorts.
Director of Operations at Fairmont Hotels & Resorts in June 2023 to Present
Director of Sales & Marketing at Fairmont Hotels & Resorts in September 2019 to January 2024
Director of Protocol and Government Affairs at Fairmont Hotels & Resorts in June 2016 to August 2019
Group Director of Government, GCC & Diplomatic Sales- UAE - (Pre-opening) at Fairmont Hotels & Resorts in January 2010 to June 2016
Director of Sales and Marketing - Pre-opening at W Abu Dhabi - Yas Island in January 2009 to December 2009
Director of Business Development - Pre-opening at The H Dubai in January 2007 to December 2008
Director of Business Development at Fairmont Hotels & Resorts in November 2003 to December 2006
Associate Director of Sales - Pre-opening Team at Fairmont Hotels & Resorts in November 2001 to November 2003
Senior Sales Manager - Pre-opening Team at Jumeirah Group / Jumeirah Hotels & Resorts in January 1999 to October 2001
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Cornell University, Certification in Advanced Marketing, Marketing, January 1999 to January 2000
San Francisco State University, College of Business, BA, French - International Business, January 1991 to January 1995
Cornell University, Certification in Advanced Marketing, January 1999 to January 2000
San Francisco State University, College of Business, BA, January 1991 to January 1995
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Contract Negotiation
Customer Service Management
Sales Processes
Training and Development (HR)
Pricing Strategy
Direct Sales
Team Building
Marketing
Operations Management
Organizational Leadership
Project Management
Market Analysis
Interpersonal Skills
Strategic Thinking
Strategic Partnerships
Business Planning
Team Leadership
Service Standards
Employer Branding
Employee Engagement
Conflict Resolution
Performance Reviews
Marketing Strategy
Strategy
Negotiation
International Sales
Relationship Building
Branding
Leadership Development
Business Development
Communication
Pre-opening
Revenue Analysis
Resorts
Hospitality Industry
Hotels
Pre-opening experience
Hotel Management
Yield Management
Budgets
Training
Hospitality Management
Rooms Division
Forecasting
Tourism
Food & Beverage
Front Office
Sales
Opening Hotels
Recruiting
Hotel Booking
MICROS
Event Management
Management
Budgeting
Catering
Customer Satisfaction
Opera
Restaurant Management
Customer Service
Sales Management
Fine Dining
Leadership
Strategic Planning
Time Management
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Discover more about Fairmont Hotels & ResortsWhat is Mohamed Wakeb email address?
Email Mohamed Wakeb at [email protected]. This email is the most updated Mohamed Wakeb's email found in 2026.
What is Mohamed Wakeb phone number?
Mohamed Wakeb phone number is +971 50 3131662.
How to contact Mohamed Wakeb?
To contact Mohamed Wakeb send an email to [email protected]. If you want to call Mohamed Wakeb try calling on +971 50 3131662. (updated on January 18, 2024)
What company does Mohamed Wakeb work for?
Mohamed Wakeb works for Fairmont Hotels & Resorts
What is Mohamed Wakeb's role at Fairmont Hotels & Resorts?
Mohamed Wakeb is Director of Operations
What industry does Mohamed Wakeb work in?
Mohamed Wakeb works in the Hospitality industry.
Mohamed Wakeb Email Addresses
Mohamed Wakeb Phone Numbers
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