Mohamed Hlali
Strategic Customer Success Manager – Enterprise & Government Accounts at Cision | Terrebonne, Quebec, Canada
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Mohamed Hlali currently serves as the Strategic Customer Success Manager for Enterprise & Government Accounts at Cision, where he leverages over two decades of expertise to drive strategic growth and maximize client value. In this role, Mohamed is responsible for managing a high-value portfolio of 50–60 enterprise and public sector clients across North America, including leading corporations and major government institutions. His primary focus is on delivering tailored onboarding experiences, performance-driven consultations, and long-term customer success strategies that align with each client’s unique objectives.
Mohamed’s deep understanding of service level optimization, performance reporting, and solution implementation allows him to effectively troubleshoot complex challenges and ensure seamless product adoption. His expertise in strategic planning and customer experience management enables him to foster trust and build enduring relationships with key stakeholders and executive leadership. By guiding clients through the full lifecycle of Cision One, Mohamed helps organizations unlock the platform’s full potential—enhancing media monitoring, social media marketing, and online merchandising capabilities.
His proactive approach emphasizes continuous performance improvement, leveraging data-driven insights to optimize service delivery and improve client satisfaction. Mohamed’s ability to navigate fast-paced environments and manage multiple high-stakes projects exemplifies his commitment to excellence and strategic partnership. Whether facilitating product onboarding, conducting performance reporting, or providing strategic consultation, Mohamed Hlali’s client-focused mindset and people-driven leadership ensure that each organization he works with achieves measurable success and sustained growth within the evolving landscape of media intelligence and communications technology.
Strategic Customer Success Manager – Enterprise & Government Accounts at Cision in November 2023 to Present
Performance Manager – Xtime at Cox Automotive Inc. in January 2023 to October 2023
Service Delivery Manager - Dealer.com at Cox Automotive Inc. in April 2021 to January 2023
Implementation Manager & Consultant – New Car Program at autoTRADER.ca in August 2018 to April 2021
Sales Account Manager at autoTRADER.ca in February 2016 to August 2018
Implementation Specialist & Management Support at Bell in September 2012 to February 2016
Talent Acquisition Specialist | HR Generalist at Iliad / Free in January 2009 to June 2012
Team Leader & Workforce Management Analyst at TP in November 2005 to November 2008
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HEC Montréal, Certificate, July 2026
HEC Montréal, Certificate, July 2026
LPR Marie Marvingt Nancy France, Bac pro Sales Management, July 1999 to July 2026
Lycée Descartes Rabat, DEP Sales consultant, July 1998 to July 2026
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Forecasting & Scheduling
Contact Center Operations
Real-time Monitoring
Service Level Optimization
Talent Acquisition
Workforce Planning
Full Life Cycle Recruiting
HR Operations
Project Coordination
Training and Coaching
Offshore Operations
Performance Reporting
Technical Support & Troubleshooting
B2B Sales & Account Growth
Digital Advertising Strategy
Automotive Marketplace Optimization
Revenue Expansion
Data-Driven Selling
Product Onboarding
DMS Integration
Automotive Digital Marketing
Stakeholder Coordination
New Product Implementations
Customer Retention Strategy
KPI Analysis & Performance Optimization
Automotive SaaS
Cross-functional Collaborations
Agile Project Management
Digital Implementation
Automotive Retail Solutions
CRM and DMS Integration
SEO/SEM Strategy Execution
Service Delivery Management
Customer Success Management
Enterprise SaaS
Client Onboarding & Implementation
Enterprise Account Management
Stakeholder Engagement
Digital Transformation
Customer Experience
Interaction avec les clients
Engagement client
Business Reviews
Recherche booléenne
JIRA
Planification stratégique
Écoute active
Analytical Skills
Media Monitoring
Management
Call Centers
Leadership
Team Leadership
Technical Support
Analysis
Project Management
Problem Solving
Workforce Management
Training
Human Resources
Sourcing
Performance Management
CRM
Telecommunications
Team Management
Customer Retention
People Management
Vendor Management
Troubleshooting
Business Process
Change Management
Customer Service
Business Strategy
Negotiation
Interviews
Microsoft Excel
Social Media Marketing
Social Media
Online Marketing
Online Advertising
Digital Marketing
Marketing
Microsoft Office
Merchandising
Online Merchandising
Customer Relationship Management (CRM)
Software Implementation
Project Implementation
Solution Implementation
ERP Implementations
Sales
Sales Management
Account Management
Account Executives
Sales & Marketing Leadership
Automotive
Automotive Industry
Salesforce.com
Human Resources (HR)
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Discover more about CisionWhat is Mohamed Hlali email address?
Email Mohamed Hlali at [email protected] and [email protected]. This email is the most updated Mohamed Hlali's email found in 2026.
What is Mohamed Hlali phone number?
Mohamed Hlali phone number is 4389302157.
How to contact Mohamed Hlali?
To contact Mohamed Hlali send an email to [email protected] or [email protected]. If you want to call Mohamed Hlali try calling on 4389302157. (updated on June 04, 2025)
What company does Mohamed Hlali work for?
Mohamed Hlali works for Cision
What is Mohamed Hlali's role at Cision?
Mohamed Hlali is Strategic Customer Success Manager – Enterprise & Government Accounts
What industry does Mohamed Hlali work in?
Mohamed Hlali works in the Public Relations & Communications industry.
Mohamed Hlali Email Addresses
Mohamed Hlali Phone Numbers
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