Mithisha Silva

Mithisha Silva, currently serving as the Director of Sales at NH Collection Colombo, brings over 15 years of comprehensive experience in client relations, hospitality management, and sales and marketing. Her role is pivotal in driving the hotel’s revenue growth through strategic planning, innovative business development, and effective team leadership. Mithisha’s expertise lies in formulating and executing dynamic sales strategies tailored to both corporate and leisure segments, ensuring alignment with the hotel’s overall business objectives. She collaborates closely with the F&B and commercial teams to develop integrated approaches that maximize revenue streams from rooms, meetings, and events, while also sharing responsibility for achieving the annual F&B budget targets.

Her leadership extends to managing and mentoring high-performing sales teams across corporate, leisure, and M&E sectors. Mithisha emphasizes the importance of ongoing training and coaching to enhance team performance, customer relationship management (CRM), and service delivery standards. She conducts regular sales meetings—weekly and monthly—to review progress, analyze market trends, and refine sales tactics, ensuring the team remains agile and competitive in a dynamic hospitality landscape. Her proficiency in business analysis and team management has been instrumental in identifying new market opportunities and fostering long-term client relationships.

With a strong background in customer satisfaction and service excellence, Mithisha leverages her skills in telecommunications, CRM, and Microsoft Office to streamline operations and enhance communication channels. Her strategic vision and leadership have contributed significantly to NH Collection Colombo’s reputation as a premier hospitality destination, positioning her as a key driver of the hotel’s continued success in a competitive industry.