Mitchel Harrison
Senior IT Executive Support Specialist at Tricentis | Buda, Texas, United States
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Mitchel Harrison is a seasoned Senior IT Executive Support Specialist at Tricentis, bringing over 20 years of diverse experience in the IT sector. His extensive background encompasses a wide range of technical skills, including support for Windows and Mac OS, mobile platforms like iOS and Android, and comprehensive expertise in MS Office repair. Mitchel's role is pivotal in ensuring that the C-suite executives receive unparalleled IT support, allowing them to focus on strategic initiatives without being hindered by technical issues.
In his first year at Tricentis, Mitchel successfully led a significant transition of the company's laptop fleet from HP to Dell. This strategic move not only enhanced the quality of devices but also optimized support and pricing, showcasing his capacity planning and workflow management skills. His collaboration with management during this transition exemplifies his ability to drive change while maintaining a focus on customer experience.
Mitchel's commitment to excellence is further reflected in his work with the service desk, where he plays a crucial role in maintaining its world-class status. His expertise in IT management and customer support, combined with his proficiency in case management software, ensures that every executive's IT needs are met efficiently and effectively. With a strong foundation in networking and security camera system installations, Mitchel continues to leverage his skills to enhance operational efficiency and deliver exceptional service. As he looks ahead, Mitchel remains dedicated to fostering a seamless technological environment that empowers Tricentis leaders to excel in their roles.
Senior IT Executive Support Specialist at Tricentis in September 2023 to Present
Lead Helpdesk Analyst for End User Services- Americas. at SolarWinds in December 2021 to September 2023
Product Support Engineer at U.S. Department of Veterans Affairs in January 2021 to December 2021
Help Desk Associate at Charles Schwab in January 2020 to December 2020
Senior Technical Success Associate at DISCO in November 2018 to January 2020
Live Operations Analyst at Electronic Arts (EA) in June 2018 to August 2018
Senior Product Support Engineer at SparkCognition in May 2017 to May 2018
Associate Technical Support Engineer at Forcepoint LLC in April 2016 to May 2017
Senior Helpdesk Analyst at American Cancer Society in July 2015 to April 2016
Helpdesk Support Specialist at Dedicated Computing in December 2014 to July 2015
Collections Mentor at Protocol Financial Solution in May 2014 to November 2014
Senior Collections Specialist, Floor Operator at Van Ru Credit Corporation in March 2011 to May 2014
PC Repair technician at iNET-PC in March 2007 to January 2011
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Waukesha County Technical College, Did not finish, September 2026
University of Wisconsin-Platteville, None, September 2026
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Root Cause
Analytical Skills
Service Delivery
Presentations
Jira Service Desk
Workflow Management
Service Levels
Capacity Planning
User Administration
Transmission Control Protocol (TCP)
Peripherals
Local Area Network (LAN)
LAN-WAN
Internet Protocol Suite (TCP/IP)
Dynamic Host Configuration Protocol (DHCP)
Domain Name System (DNS)
Communication
Customer Experience
Computer Networking
IT Hardware Support
Microsoft Products
Interpersonal Skills
Wireless Networking
IT Management
Problem Solving
Customer Support
IT Operations
Service Desk
Information Technology
Hardware
Collections
Goal Oriented
Team Leadership
Computer Hardware
Computer Software Training
Networking
Sales
Servers
Training
Technical Support
Linux
Computer Repair
Customer Service
Time Management
Microsoft Excel
Microsoft Office
Leadership
salesforce
Microsoft SQL Server
CentOS
People Management
Emotional Intelligence
Diversity & Inclusion
Remote Team Management
Conflict Management
Teamwork
Cross-Functional Team Management
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Discover more about TricentisWhat is Mitchel Harrison email address?
Email Mitchel Harrison at [email protected] and [email protected]. This email is the most updated Mitchel Harrison's email found in 2026.
How to contact Mitchel Harrison?
To contact Mitchel Harrison send an email to [email protected] or [email protected]. (updated on August 25, 2024)
What company does Mitchel Harrison work for?
Mitchel Harrison works for Tricentis
What is Mitchel Harrison's role at Tricentis?
Mitchel Harrison is Senior IT Executive Support Specialist
What is Mitchel Harrison's Phone Number?
Mitchel Harrison's phone (214) ***-*335
What industry does Mitchel Harrison work in?
Mitchel Harrison works in the Information Technology & Services industry.
Mitchel Harrison Email Addresses
Mitchel Harrison Phone Numbers
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