Mirela Bubilek
Service Manager/Line Manager at Eviden | Bydgoszcz, Kujawsko-pomorskie, Poland
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Mirela Bubilek is an accomplished Service Manager and Line Manager at Eviden, where she leverages her extensive experience in IT Service Management to drive operational excellence and enhance service delivery. With a strong foundation in ITIL principles and a specialization in Identity and Access Management (IAM), Mirela is adept at ensuring that service levels and quality are consistently maintained across all IT operations. Her day-to-day activities involve not only monitoring service performance but also identifying areas for continuous improvement, which is crucial in today’s rapidly evolving technological landscape.
As a leader, Mirela excels in team management, guiding a diverse group of IT professionals who are responsible for various facets of IT operations. Her leadership style fosters collaboration and innovation, empowering her team to tackle challenges effectively while maintaining high standards of customer satisfaction. By implementing Agile methodologies, she ensures that her team remains adaptable and responsive to changing business needs, thereby enhancing overall service delivery.
Resource management is another key aspect of Mirela’s role. She skillfully allocates resources to optimize operational efficiency, ensuring that projects are completed on time and within budget. Her commitment to maintaining Service Level Agreements (SLAs) and her proactive approach to incident management have significantly contributed to the reliability and security of IT services at Eviden.
Mirela’s expertise in information security management further strengthens her ability to safeguard sensitive data while delivering exceptional service. With certifications in ITIL and a deep understanding of customer satisfaction metrics, she is well-equipped to navigate the complexities of IT service management, making her an invaluable asset to her organization and the broader IT community.
Service Manager/Line Manager at Eviden in April 2023 to Present
Service Manager at Atos in December 2021 to March 2023
Service Delivery Specialist at Atos in September 2020 to November 2021
Resource Planner at Atos in September 2018 to August 2020
Operator of Emergency Numbers at Kujawsko-Pomorski Urząd Wojewódzki in August 2013 to August 2018
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Uniwersytet Kazimierza Wielkiego, Magister (Mgr), October 2026
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Certyfikat ITIL
Zarządzanie tożsamością i dostępem (IAM)
Zarządzanie usługami IT
Incident Management
Change Management
Metodologia Agile
ITIL
Zarządzanie bezpieczeństwem informacji
Satysfakcja klienta
SLA
Usługi internetowe Amazon (AWS)
Microsoft Excel
Microsoft Office
Obsługa klienta
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Discover more about EvidenWhat is Mirela Bubilek email address?
Email Mirela Bubilek at [email protected] and [email protected]. This email is the most updated Mirela Bubilek's email found in 2026.
How to contact Mirela Bubilek?
To contact Mirela Bubilek send an email to [email protected] or [email protected]. (updated on May 22, 2024)
What company does Mirela Bubilek work for?
Mirela Bubilek works for Eviden
What is Mirela Bubilek's role at Eviden?
Mirela Bubilek is Service Manager/Line Manager
What is Mirela Bubilek's Phone Number?
Mirela Bubilek's phone (**) *** *** 561
What industry does Mirela Bubilek work in?
Mirela Bubilek works in the Information Technology & Services industry.
Mirela Bubilek Email Addresses
Mirela Bubilek Phone Numbers
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