Minerva Tng
Director Customer Care at Foot Locker | Singapore, Singapore
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Minerva Tng brings over two decades of dedicated experience in customer-centric roles, with a proven track record of elevating customer satisfaction and loyalty across diverse industries. Currently serving as the Director of Customer Care at Foot Locker, Minerva spearheads the company's omni-channel strategy, ensuring a seamless and personalized shopping experience for millions of customers worldwide. Her expertise lies in leveraging innovative technologies such as artificial intelligence and automation to optimize service delivery and streamline customer interactions across all touchpoints, including in-store, online, and mobile platforms.
At Foot Locker, Minerva has led key initiatives to enhance digital engagement through the development of advanced chatbots and AI-driven customer support solutions, significantly reducing response times and increasing first-contact resolution rates. She conceptualizes new ideas by observing consumer trends and integrating insights from data analytics, ensuring the brand remains agile and responsive to evolving customer expectations. Her strategic focus on loyalty programs and personalized marketing campaigns has strengthened customer retention and fostered long-term brand loyalty.
Minerva’s leadership extends to coaching and developing her team, fostering a culture of continuous improvement and service excellence. Her ability to align business objectives with customer needs has resulted in consistent service levels and elevated customer satisfaction scores. With her comprehensive understanding of service delivery, hospitality, and digital marketing, Minerva Tng continues to drive innovation and operational excellence at Foot Locker, setting new standards for customer care in the retail industry.
Director Customer Care at Foot Locker in May 2021 to Present
Senior Customer Service Manager at Foot Locker Asia Pacific in October 2019 to April 2021
Front Office Manager at Mount Elizabeth Hospital in November 2014 to March 2019
Partnerships Manager at Groupon in March 2014 to September 2014
Premier Service Manager at OCBC Bank in December 2012 to February 2014
Preferred Relationship Manager at Standard Chartered Bank in January 2012 to December 2012
Flight Attendant at Singapore Airlines in January 2003 to December 2011
Guest Service Agent at The Ritz-Carlton Hotel Company, L.L.C. in May 2001 to December 2002
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Singapore Institute of Management, Bachelor of Science - BS, July 2026
Temasek Polytechnic, Diploma of Education, July 1999 to July 2026
Singapore University of Social Sciences (SUSS), Bachelor of Arts - BA
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Customer Loyalty
Design Thinking
Customer-Focused Selling
Strategic Thinking
Customer Experience Management
Service Delivery
Project Management
Customer Journey Mapping
Service Levels
Resource Planning
Operations Management
Problem Solving
Customer Relations
Operational Efficiency
Service Recovery
Hospitality
Travel
Customer Satisfaction
Sales
Account Management
Customer Retention
Customer Service
Partnerships
Lead Generation
Business-to-Business (B2B)
Business Development
Sales Management
Hospitality Industry
Front Office
Concierge Medicine
Team Management
Chatbot Design
Loyalty Programs
Contact Centers
Digital Marketing
Chatbot Development
Coaching
E-Commerce
Team Leadership
People Management
Vendor Management
Omni-Channel Marketing
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Discover more about Foot LockerWhat is Minerva Tng email address?
Email Minerva Tng at [email protected]. This email is the most updated Minerva Tng's email found in 2026.
How to contact Minerva Tng?
To contact Minerva Tng send an email to [email protected]. (updated on March 09, 2025)
What company does Minerva Tng work for?
Minerva Tng works for Foot Locker
What is Minerva Tng's role at Foot Locker?
Minerva Tng is Director Customer Care
What is Minerva Tng's Phone Number?
Minerva Tng's phone +44 ** **** *504
What industry does Minerva Tng work in?
Minerva Tng works in the Retail industry.
Minerva Tng Email Addresses
Minerva Tng Phone Numbers
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