Michelle Eisenhardt
Director, Risk Identification and Global Head of Operational Risk Capabilities at Citi | Greater Mansfield Area
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Michelle Eisenhardt, in her current role as Director of Risk Identification and Global Head of Operational Risk Capabilities at Citi, brings a strategic and comprehensive approach to managing complex risk landscapes across the organization. With over 13 years of dedicated experience in enterprise risk management, Michelle leads a highly skilled global team responsible for the end-to-end process of material risk identification, measurement, monitoring, and control. Her expertise spans both financial and non-financial risks, including emerging risks such as cyber threats, anti-money laundering (AML), and information security vulnerabilities, ensuring Citi remains resilient amidst evolving regulatory and market environments.
Michelle’s leadership has been instrumental in the successful implementation of three new risk programs across North America, Asia, and Mexico within a single year. These initiatives not only enhanced Citi’s risk identification capabilities but also passed rigorous internal audit validations, demonstrating her commitment to operational excellence and compliance. Her focus on sustainability requirements and proactive risk mitigation strategies underscores her ability to balance business growth with risk controls.
Her skill set encompasses enterprise risk management, data analysis, and collaborative problem solving, which she leverages to foster a risk-aware culture across global teams. Michelle’s deep understanding of financial risk, combined with her expertise in emerging risks and regulatory frameworks like the Bank Secrecy Act, positions her as a key driver in Citi’s risk governance. Her innovative approach and leadership continue to strengthen Citi’s operational risk capabilities, ensuring the bank’s resilience and strategic agility in a rapidly changing financial landscape.
Director, Risk Identification and Global Head of Operational Risk Capabilities at Citi in January 2012 to Present
Senior V.P., Community Bank Risk and Information Security Officer at KeyCorp in January 2006 to June 2010
Sr. V.P., Chief Security Officer, AML Officer at Charter One Bank in December 1993 to June 2005
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Ashland University, Bachelor of Science
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Compliance Training
Procedure Development
Third Party Risk Management (TPRM)
Governance, Risk Management, and Compliance (GRC)
Emerging Risks
Risk Identification
Program Management
Regulatory Compliance
Enterprise Risk Management
Operational Risk Management
Operational Risk
Risk Assessment
Internal Controls
Financial Risk
Leadership
Client Advocacy
Collaborative Problem Solving
Project Management
Data Analysis
Risk Management
Due Diligence
Internal Audit
Auditing
Fraud
Anti Money Laundering
AML
Bank Secrecy Act
Information Security
Security
OFAC
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Discover more about CitiWhat is Michelle Eisenhardt email address?
Email Michelle Eisenhardt at [email protected] and [email protected]. This email is the most updated Michelle Eisenhardt's email found in 2026.
How to contact Michelle Eisenhardt?
To contact Michelle Eisenhardt send an email to [email protected] or [email protected]. (updated on May 08, 2025)
What company does Michelle Eisenhardt work for?
Michelle Eisenhardt works for Citi
What is Michelle Eisenhardt's role at Citi?
Michelle Eisenhardt is Director, Risk Identification and Global Head of Operational Risk Capabilities
What is Michelle Eisenhardt's Phone Number?
Michelle Eisenhardt's phone +44 ** **** *952
What industry does Michelle Eisenhardt work in?
Michelle Eisenhardt works in the Financial Services industry.
Michelle Eisenhardt Email Addresses
Michelle Eisenhardt Phone Numbers
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