Michelle Amoncio
Case Manager - Relocations at Toll Group | Brisbane, Queensland, Australia
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Michelle Amoncio currently excels as a Case Manager - Relocations at Toll Group, where she plays a pivotal role in delivering seamless and high-quality relocation experiences for clients, particularly within the defense sector. Her expertise lies in managing end-to-end relocation processes, ensuring policy compliance, and providing exceptional advocacy and escalation resolution to support ADF members and their families throughout their transition. Michelle’s proactive approach and technical proficiency in relocation administration enable her to anticipate potential challenges and implement solutions that enhance operational efficiency and client satisfaction.
In her role, Michelle is responsible for expectation management, clearly communicating service scope and guiding clients through the complex relocation lifecycle. Her strategic focus on process improvement and service delivery ensures that each relocation is handled with professionalism and attention to detail, fostering trust and confidence among clients. She leverages her skills in project management and client services to coordinate multiple stakeholders, streamline workflows, and uphold Toll Group’s commitment to world-class case management.
Michelle’s background in leadership and performance management further supports her ability to nurture team talent and drive continuous improvement. Her experience in training and strategic hiring contributes to building a cohesive, high-performing team dedicated to delivering exceptional client outcomes. With her strong foundation in process review, service delivery, and advocacy, Michelle Amoncio is a vital asset in optimizing relocation operations and enhancing client experiences within the defense and logistics sectors.
Case Manager - Relocations at Toll Group in September 2024 to Present
Senior Service Manager at QBE Group Shared Services Centre in January 2015 to May 2024
Client Services Manager at Affinity Yoga Pte Ltd in November 2012 to August 2014
Client Services Manager at Concentrix Limited Company in November 2010 to April 2012
Team Lead/Supervisor at Concentrix Limited Company in June 2008 to November 2010
Customer Service Representative at Concentrix Limited Company in October 2005 to June 2008
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University of San Jose-Recoletos, Bachelor of Science (BS), July 2026
Abellana National School, July 2026
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Customer Experience
Accounting
Communication
Insurance
Client Services
Liaison
Employee Training
Sales and Marketing
Event Planning
Payroll Administration
Office Administration
People Management
Coaching
Business Reviews
Capacity Management
Strategic Hiring
Project Management
Agile Methodologies
behavioral coaching
Career Path Planning
Management
Call Centers
Training
Process Improvement
Team Leadership
Team Building
Service Delivery
Customer Relationship Management
Independent Business Reviews
CRM
BPO
Performance Management
Marketing
Leadership
Customer Relationship Management (CRM)
Customer Service
Business Process Outsourcing (BPO)
Microsoft Office
Team Management
Business Process Improvement
Scrum
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Discover more about Toll GroupWhat is Michelle Amoncio email address?
Email Michelle Amoncio at [email protected] and [email protected]. This email is the most updated Michelle Amoncio's email found in 2026.
What is Michelle Amoncio phone number?
Michelle Amoncio phone number is 0493986566.
How to contact Michelle Amoncio?
To contact Michelle Amoncio send an email to [email protected] or [email protected]. If you want to call Michelle Amoncio try calling on 0493986566. (updated on March 16, 2025)
What company does Michelle Amoncio work for?
Michelle Amoncio works for Toll Group
What is Michelle Amoncio's role at Toll Group?
Michelle Amoncio is Case Manager - Relocations
What industry does Michelle Amoncio work in?
Michelle Amoncio works in the Transportation/Trucking/Railroad industry.
Michelle Amoncio Email Addresses
Michelle Amoncio Phone Numbers
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