Michel Bodeson
Customer Service Manager at J.W. Ostendorf GmbH & Co. KG a part of Hempel | Horstmar, North Rhine-Westphalia, Germany
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Michel Bodeson currently serves as the Customer Service Manager at J.W. Ostendorf GmbH & Co. KG, a prominent part of Hempel, where he plays a pivotal role in elevating the company's customer care operations. With a robust background in developing and implementing digital solutions such as ERP and CRM systems, Michel has been instrumental in streamlining processes that enhance customer engagement and operational efficiency. His leadership oversees the customer care departments for both JWO and Renaulac, encompassing areas like Customer Support, Project Management Office (PMO), Commercial Support, and Customer Success.
Michel's expertise in deploying enterprise-wide solutions is exemplified by his successful implementation of SAP/SD and Microsoft Dynamics 365 complaints management systems, which have significantly improved case handling and customer satisfaction metrics. His proficiency in IT projects, combined with his experience in retail category management and negotiation, enables him to align technological innovations with strategic business objectives effectively. As a seasoned project manager certified in Prince2 and agile methodologies, Michel excels at leading cross-functional teams in international settings, leveraging his multilingual skills in German, French, and English to foster seamless collaboration across diverse markets.
His strategic focus on customer binding and color management underscores his commitment to delivering tailored, industry-specific solutions that drive long-term loyalty. By continuously integrating cutting-edge digital tools and best practices, Michel Bodeson ensures that J.W. Ostendorf remains at the forefront of customer service excellence within the coatings and construction materials industry.
Customer Service Manager at J.W. Ostendorf GmbH & Co. KG a part of Hempel in January 2020 to Present
Digital Project Manager at J.W. Ostendorf GmbH & Co. KG in June 2024 to Present
Category Manager at J.W. Ostendorf GmbH & Co. KG in February 2018 to January 2020
Product Owner and Commercial Manager at Vectron Systems AG in June 2016 to January 2018
Head of Marketing Services & Digital Solutions Automotive Refinish EMEA at BASF Coatings GmbH in April 2012 to May 2016
Team Lead Product Management, Automotive Refinish EMEA at BASF Coatings GmbH in November 2006 to April 2012
Head of Color Laboratory Organization, Automotive Refinish at BASF Coatings GmbH in March 2003 to October 2006
IT Project Manager at BASF Coatings GmbH in January 2001 to February 2003
IT-Manager at MPA Pharma GmbH in July 1997 to December 2000
IT-Manager at Brause GmbH in May 1993 to June 1997
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University of Liège
University of Münster, EMBA, November 2026
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Prozessoptimierung
Personalführung
Projektleitung
Projektabwicklung
Unternehmensberatung
Business-Anwendungen
Microsoft Dynamics NAV
Führungsposition IT
Digitales Projektmanagement
Infor Enterprise Resource Planning (ERP)
Customer-Relationship-Management (CRM)
Enterprise Resource Planning (ERP)
IT-Projekte
Beschwerdemanagement
Vertriebsprozesse
Digital
Customer Service
Agile Project Management
Marketing Management
Retail Category Management
Organizational Development
PRINCE2
Prince Practitioner
Microsoft Dynamics CRM
SAP CRM
SAP ERP
Coatings
Business Development
German
Project Management
English
Dutch
Multilingual
Automotive
Business Strategy
Product Launch
Supply Management
Leadership
International Project Management
Marketing
Product Management
Supply Chain
ERP
Cross-functional Team Leadership
Key Account Management
International Sales
Product Development
Six Sigma
International Business
Strategy
Market Analysis
New Business Development
Management
Marketing Strategy
Negotiation
Business Planning
Business-to-Business (B2B)
Customer Relationship Management (CRM)
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What is Michel Bodeson email address?
Email Michel Bodeson at [email protected] and [email protected]. This email is the most updated Michel Bodeson's email found in 2026.
How to contact Michel Bodeson?
To contact Michel Bodeson send an email to [email protected] or [email protected]. (updated on March 07, 2025)
What company does Michel Bodeson work for?
Michel Bodeson works for J.W. Ostendorf GmbH & Co. KG a part of Hempel
What is Michel Bodeson's role at J.W. Ostendorf GmbH & Co. KG a part of Hempel?
Michel Bodeson is Customer Service Manager
What is Michel Bodeson's Phone Number?
Michel Bodeson's phone (**) *** *** 256
What industry does Michel Bodeson work in?
Michel Bodeson works in the Chemicals industry.
Michel Bodeson Email Addresses
Michel Bodeson Phone Numbers
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