Michael Taad
Technical Support Engineer III at CivicPlus | Yorba Linda, California, United States
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Michael Taad serves as a Technical Support Engineer III at CivicPlus, where he leverages his extensive expertise in software troubleshooting and problem-solving to enhance customer experiences and streamline internal processes. With a deep understanding of the product and its related systems, Michael excels in tracing the journey of data as it flows through various internal frameworks. This capability not only allows him to diagnose complex issues efficiently but also empowers him to provide clients with clear, actionable insights into how their data is generated, processed, and ultimately presented.
In his current role, Michael is involved in several key projects aimed at optimizing the customer support experience. He utilizes tools like Zendesk to manage and resolve customer inquiries, ensuring that each interaction is handled with precision and care. His advanced knowledge of HTML and regex further enables him to troubleshoot web-related issues, making him an invaluable resource for both clients and colleagues.
Michael’s adaptability and resilience are evident in his approach to team leadership and collaboration. He fosters a culture of continuous improvement, encouraging his peers to embrace innovative solutions and marketing strategies that enhance service delivery. As a jack of all trades, he not only contributes to technical support but also plays a pivotal role in cross-functional initiatives that drive CivicPlus forward. His unique blend of skills positions him as a key player in the organization, dedicated to ensuring that every customer receives the highest level of support and satisfaction.
Technical Support Engineer III at CivicPlus in January 2024 to Present
Technical Support Engineer II at CivicPlus in January 2023 to January 2024
Customer Success Manager II at Monsido - powered by CivicPlus in September 2022 to January 2023
Customer Success Manager at Monsido - powered by CivicPlus in December 2021 to September 2022
Lead Client Care Specialist at Perseus Group, Constellation Software in May 2021 to November 2021
Client Advocacy Representative at Perseus Group, Constellation Software in June 2020 to May 2021
Inside Sales Account Executive at Perseus Group, Constellation Software in May 2019 to June 2020
Marketing Director/Recruiter at World Financial Group (WFG) in August 2013 to January 2020
Student Respiratory Therapist at Country Oaks Care Center in June 2013 to August 2013
Student Respiratory Therapist at Garden Grove Hospital in April 2013 to June 2013
Student Respiratory Therapist at Kindred Healthcare in February 2013 to April 2013
Student Respiratory Therapist at Olympia Medical Center in October 2012 to January 2013
Server at Darden Restaurants in March 2003 to August 2012
Supervisor/Server/Bartender at University Catering in January 2001 to January 2003
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American Career College, Associate of Science (AS), August 2026
California State University-Fullerton, August 2026
California State University-Fresno, August 1998 to August 2026
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HTML
regex
Jira
Zendesk
Technical Support
Cascading Style Sheets (CSS)
Web Content Accessibility Guidelines (WCAG)
Software as a Service (SaaS)
Salesforce.com
Customer Service
Management
Customer Satisfaction
Time Management
Leadership
Team Building
Public Speaking
Strategic Planning
Sales
Training
Event Planning
Marketing Strategy
Social Media Marketing
Team Leadership
Entrepreneurship
NetSuite
Onboarding
Customer Success
Help Desk Support
Emotional Intelligence
Adaptation
Change Management
Productivity Improvement
Personal Development
Resiliency
Leadership Development
Computer Literacy
Professional Phone Skills
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Discover more about CivicPlusWhat is Michael Taad email address?
Email Michael Taad at [email protected] and [email protected]. This email is the most updated Michael Taad's email found in 2026.
What is Michael Taad phone number?
Michael Taad phone number is 6265430887.
How to contact Michael Taad?
To contact Michael Taad send an email to [email protected] or [email protected]. If you want to call Michael Taad try calling on 6265430887. (updated on August 25, 2024)
What company does Michael Taad work for?
Michael Taad works for CivicPlus
What is Michael Taad's role at CivicPlus?
Michael Taad is Technical Support Engineer III
What industry does Michael Taad work in?
Michael Taad works in the Computer Software industry.
Michael Taad Email Addresses
Michael Taad Phone Numbers
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