Michael Pabua
Patient Engagement Coordinator at Astrana Health | Las Vegas, Nevada, United States
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Michael Pabua is a seasoned Quality Assurance Coordinator at Optum, where he leverages his eight years of healthcare experience to enhance patient navigation solutions and elevate the overall patient experience. In his current role, Michael has been instrumental in optimizing care quality through strategic initiatives that focus on both operational excellence and patient satisfaction. His leadership in spearheading enhancements has not only improved service delivery but has also fostered a culture of continuous improvement among his colleagues.
One of Michael's key projects involved the formulation and execution of comprehensive training, coaching, and mentoring programs tailored for new hires and existing staff. By emphasizing industry-leading practices and program excellence standards, he has ensured that his team is well-equipped to handle high-acuity client issues effectively. His meticulous approach to onboarding sessions has set clear departmental expectations, enabling new team members to integrate smoothly into the organization and contribute to Optum's mission of delivering exceptional patient care.
Michael's expertise in quality management and non-clinical case management is complemented by his strong problem-solving skills and attention to detail. His proficiency in electronic medical records (EMR) and customer service management further enhances his ability to resolve complex issues and improve patient satisfaction. As a dedicated healthcare operator, Michael continues to drive impactful changes within Optum, demonstrating his commitment to excellence in every aspect of patient care and operational efficiency.
Patient Engagement Coordinator at Astrana Health in May 2024 to Present
Quality Assurance Coordinator at Optum in March 2021 to May 2024
Administrative Assistant at Comprehensive Health Service in June 2020 to March 2021
Client Engagement Manager at Office Depot in November 2019 to June 2020
Executive Assistant at Nevada Senior Services in October 2017 to October 2019
Care Management Coordinator at MTM, Inc. in May 2016 to October 2017
Social Justice Manager at St Thomas Aquinas Newman Center@Unlv in August 2014 to May 2016
Intern at University Medical Center of Southern Nevada (UMC) in August 2015 to December 2015
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University of Nevada-Las Vegas, July 2026
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Care Coordination
Referral Management
Volunteer Management
Event Planning
Collaborative Leadership
Teamwork
Team Building
Consultative Sales
Lead Conversion
Customer Acquisition
Marketing
Sales
Patient Engagement
Medicare Advantage
Provider Relations
Patient Advocacy
Resolving Issues
Medicaid Managed Care
Customer Satisfaction
Attention to Detail
Communication
Data Analysis
Problem Solving
Analytical Skills
Written Communication
Non-Clinical Case Management
Quality Management
Patient Conflict Resolution
Medical Equipment Planning
Electronic Medical Record (EMR)
Collaboration Solutions
Patient Satisfaction
client engagement
Customer Service Management
Project Management
Supply Chain Management
Inventory Management
Patient Experience
Conflict Resolution
Transportation Management
Successful Negotiation
Management
Customer Service
Leadership
Training
Customer Engagement
Dispute Resolution
Community Outreach
Healthcare Management
Utilization Management
Care Management
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Discover more about Astrana HealthWhat is Michael Pabua email address?
Email Michael Pabua at [email protected]. This email is the most updated Michael Pabua's email found in 2026.
How to contact Michael Pabua?
To contact Michael Pabua send an email to [email protected]. (updated on August 24, 2024)
What company does Michael Pabua work for?
Michael Pabua works for Astrana Health
What is Michael Pabua's role at Astrana Health?
Michael Pabua is Patient Engagement Coordinator
What is Michael Pabua's Phone Number?
Michael Pabua's phone (702) ***-*334
What industry does Michael Pabua work in?
Michael Pabua works in the Hospital & Health Care industry.
Michael Pabua Email Addresses
Michael Pabua Phone Numbers
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