Michael Neisius
Customer Experience Practice Leader - Web + Mobile Product Management at Blue Cross and Blue Shield of Kansas City | Kansas City, Missouri, United States
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Michael Neisius serves as the Senior Customer Experience & Journey Team (Product) Manager at Blue Cross and Blue Shield of Kansas City, where he plays a pivotal role in shaping the organization's approach to customer journeys and enhancing overall customer experience (CX). With a robust background in product management and UX/UI design, Michael leads a cross-functional team dedicated to defining, prioritizing, and developing seamless digital products that cater to the diverse needs of members. His expertise spans critical customer journeys, including Plan Benefits, Find Care, Claims, Plan Usage, and Prior Authorization, ensuring that each touchpoint is optimized for user satisfaction and engagement.
In his current role, Michael leverages the Voice of the Customer and Employee insights to inform strategic decisions and drive continuous improvement initiatives. He is adept at employing CX measurement techniques to assess the effectiveness of various digital experiences, allowing for data-driven enhancements that resonate with users. His leadership style fosters collaboration among team members from different disciplines, ensuring that all perspectives are considered in the design and implementation of customer-centric solutions.
Michael's commitment to elevating customer experiences is further demonstrated through his innovative approach to integrating social media and digital communication strategies. By utilizing platforms like Facebook for customer engagement and feedback, he enhances the organization's ability to connect with members on a personal level. His proficiency in tools such as Microsoft Excel and PowerPoint aids in presenting insights and strategies to stakeholders, ensuring alignment and support for ongoing projects. Overall, Michael Neisius is a key driver of customer-centric innovation at Blue Cross and Blue Shield of Kansas City, continually striving to create meaningful and impactful experiences for all members.
Customer Experience Practice Leader - Web + Mobile Product Management at Blue Cross and Blue Shield of Kansas City in July 2024 to Present
Sr. Customer Experience & Journey Team (Product) Manager at Blue Cross and Blue Shield of Kansas City in August 2022 to September 2024
CX Improvement Strategist at Blue Cross and Blue Shield of Kansas City in January 2021 to March 2024
Sr. Customer Success Manager at Forrester in July 2019 to January 2021
Customer Success Manager at Forrester in April 2017 to January 2021
Client Support Program Manager at Building Engines, Inc. in January 2016 to April 2017
Client Success Manager at Building Engines, Inc. in January 2015 to December 2015
Client Support Specialist at Building Engines, Inc. in August 2014 to January 2015
Account Manager at Aureus Medical Group in April 2013 to July 2014
Recruiter - Student Outreach Team at Aureus Medical Group in May 2012 to April 2013
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Boston College, Master of Business Administration (MBA), October 2026
Creighton University, Bachelor of Science, October 2026
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Social Media
Facebook
Marketing
Recruiting
Advertising
PowerPoint
Microsoft Office
Microsoft Word
Microsoft Excel
Customer Service
Outlook
Healthcare
Interviews
Management
Account Management
Training
Time Management
Interviewing
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Discover more about Blue Cross and Blue Shield of Kansas CityWhat is Michael Neisius email address?
Email Michael Neisius at [email protected] and [email protected]. This email is the most updated Michael Neisius's email found in 2026.
What is Michael Neisius phone number?
Michael Neisius phone number is 8166795135.
How to contact Michael Neisius?
To contact Michael Neisius send an email to [email protected] or [email protected]. If you want to call Michael Neisius try calling on 8166795135. (updated on August 27, 2024)
What company does Michael Neisius work for?
Michael Neisius works for Blue Cross and Blue Shield of Kansas City
What is Michael Neisius's role at Blue Cross and Blue Shield of Kansas City?
Michael Neisius is Customer Experience Practice Leader - Web + Mobile Product Management
What industry does Michael Neisius work in?
Michael Neisius works in the Insurance industry.
Michael Neisius Email Addresses
Michael Neisius Phone Numbers
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