Michael Lucas

Michael Lucas currently serves as the Office Manager at Malatesta O'Brien, a distinguished drapery workroom renowned for its bespoke window treatments, including shades, hardware, and soft goods like pillows and bedding. In this pivotal role, Michael expertly orchestrates the day-to-day operations of the front office, ensuring seamless communication and collaboration among team members and clients alike. His extensive background in design and hospitality uniquely positions him to deliver exceptional customer service, a cornerstone of the Malatesta O'Brien ethos.

Michael is deeply involved in key projects that require a keen eye for detail and a commitment to quality. He plays a crucial role in coordinating client meetings, managing schedules, and overseeing the receptionist's activities, all while fostering a welcoming environment that enhances the customer experience. His proficiency in User Experience Design (UED) and tools such as Adobe Creative Suite and Figma allows him to contribute creatively to marketing initiatives and client presentations, ensuring that the visual aspects of the business align with its high standards.

Moreover, Michael's exceptional interpersonal skills and dynamic team player mentality enable him to resolve customer issues effectively, turning challenges into opportunities for growth. His ability to communicate clearly and persuasively, both verbally and in writing, enhances client relationships and drives satisfaction. As he continues to leverage his creativity and technical skills, Michael is dedicated to elevating the operational efficiency of Malatesta O'Brien while contributing to its reputation for excellence in the custom drapery industry.