Michael Laude
Director, Cloud Customer Success at RUCKUS Networks | Dallas, Texas, United States
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As the Director of Cloud Customer Success at RUCKUS Networks, Michael Laude is at the forefront of transforming customer engagement strategies within the rapidly evolving SaaS landscape. With a robust background in Customer Success Management, Michael has successfully established RUCKUS’s inaugural SaaS Customer Success organization, a pivotal initiative that enhances the customer journey from onboarding through to expansion and retention. Managing a substantial portfolio that contributes over $16 million in Annual Recurring Revenue (ARR), he has implemented innovative high and low-touch adoption models tailored to diverse customer needs across various industries.
Michael's expertise lies in building foundational Key Performance Indicators (KPIs) that drive proactive engagement and measure success effectively. His strategic vision has led to the development of a comprehensive post-sale digital engagement framework, which not only streamlines customer interactions but also fosters deeper relationships through personalized support and guidance. By leveraging his skills in solution selling, relationship building, and cross-team collaboration, he has cultivated a culture of customer-centricity that aligns with RUCKUS’s mission to deliver exceptional value and service.
His ability to drive consensus among stakeholders and navigate complex organizational dynamics has been instrumental in achieving high customer satisfaction and retention rates. Michael's commitment to continuous improvement and innovation in customer success practices positions him as a thought leader in the industry, making significant contributions to RUCKUS Networks and setting a benchmark for excellence in customer engagement.
Director, Cloud Customer Success at RUCKUS Networks in March 2022 to Present
Manager of Customer Success at Mitel in December 2019 to March 2022
Customer Success Program Senior Leader at SoftLayer, an IBM Company in January 2018 to May 2019
Client Engagement Leader (SoftLayer) at SoftLayer, an IBM Company in August 2015 to January 2018
Manager, Customer Success and Inside Sales at SoftLayer, an IBM Company in November 2011 to August 2015
Senior Account Manager at SoftLayer, an IBM Company in May 2007 to November 2011
Account Manager at Verio in July 2006 to May 2007
Sales Associate at The Planet in December 2004 to July 2006
Sales Associate at Cbeyond in June 2004 to October 2004
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The University of Texas at Dallas, BS
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KPI Implementation
Business Process Creation
Customer Journey Mapping
Management
Cross-functional Team Leadership
Business Process Improvement
Cloud Computing
Data Center
Managed Services
Virtualization
Account Management
Solution Selling
Sales
Business Development
Professional Services
Direct Sales
Product Management
Network Security
Sales Operations
Strategy
Pre-sales
Sales Process
Analysis
Web Analytics
Customer Relationship Management (CRM)
Project Management
Integration
Customer Satisfaction
Cold Calling
SaaS
Salesforce.com
Servers
Software as a Service (SaaS)
Strategic Partnerships
Customer Service
Leadership
Relationship Building
Team Motivation
Co-location
Managed Hosting
IaaS
New Business Generation
Cross-team Collaboration
Salesforce.com Administration
Gainsight
Team Leadership
Interpersonal Skills
Problem Solving
Executive Leadership
Self-confidence
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Discover more about RUCKUS NetworksWhat is Michael Laude email address?
Email Michael Laude at [email protected] and [email protected]. This email is the most updated Michael Laude's email found in 2026.
How to contact Michael Laude?
To contact Michael Laude send an email to [email protected] or [email protected]. (updated on May 06, 2024)
What company does Michael Laude work for?
Michael Laude works for RUCKUS Networks
What is Michael Laude's role at RUCKUS Networks?
Michael Laude is Director, Cloud Customer Success
What is Michael Laude's Phone Number?
Michael Laude's phone (214) ***-*308
What industry does Michael Laude work in?
Michael Laude works in the Information Technology & Services industry.
Michael Laude Email Addresses
Michael Laude Phone Numbers
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