Michael Kapetas
Business Operations Manager - Apple Wallet, Payments & Commerce ANZSEA at Apple | Sydney, New South Wales, Australia
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Michael Kapetas currently serves as the Business Operations Manager for Apple’s Wallet, Payments, and Commerce team across the ANZSEA region, where he plays a pivotal role in driving strategic initiatives that enhance the customer experience and streamline payment solutions. In this capacity, Michael oversees the development and execution of operational plans aligned with Apple's broader strategic objectives, ensuring seamless integration of products like Apple Pay and related services. His expertise in business analytics and process design enables him to identify opportunities for optimization, improve operational efficiency, and support scalable growth within a rapidly evolving fintech landscape.
A key focus of Michael’s role involves leading cross-functional projects that leverage agile project management methodologies to deliver innovative payment solutions. His background in strategic planning and change management allows him to navigate complex stakeholder environments, fostering collaboration across teams and ensuring successful project execution. By applying design thinking principles, Michael consistently drives customer-centric solutions that meet the evolving needs of consumers and merchants alike.
With a strong foundation in telecommunications, enterprise software, and outsourcing, Michael is adept at managing large-scale initiatives that require meticulous planning and execution. His leadership in process design and strategy development ensures that Apple’s Wallet and Payments offerings remain competitive and compliant within diverse markets. Through his comprehensive skill set and industry insights, Michael Kapetas continues to contribute significantly to Apple’s mission of delivering innovative, secure, and user-friendly commerce experiences across the ANZSEA region.
Business Operations Manager - Apple Wallet, Payments & Commerce ANZSEA at Apple in December 2021 to Present
Manager - Business Operations & Business Process Reengineering (BPR) Project Manager at Apple in October 2016 to December 2021
Manager - Sales BPR, Australia & New Zealand at Apple in October 2015 to October 2016
Project Manager - Sales BPR & Business Transformation at Apple in February 2013 to October 2015
Customer Project Manager - Business Operations at Apple in October 2011 to February 2013
Customer Experience Manager - AU, NZ & SGP at Nokia Care in January 2010 to October 2011
Account Manager - AU, NZ and the Pacific Islands at Nokia Care in September 2007 to January 2010
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University of Technology Sydney, Bachelor of Business
University of Technology Sydney
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Strategy
Operations Management
Management
Business Process Improvement
Project Management
Customer Experience
Telecommunications
Customer Service
Customer Satisfaction
Outsourcing
Team Management
Product Management
Change Management
Team Leadership
Project Planning
Training
Project Execution
Lead Generation
Mobile Devices
Project Implementation
Process Improvement
Enterprise Software
Key Account Management
Account Management
People Management
Adobe Creative Suite
Cross-functional Team Leadership
Business Transformation
Vendor Management
Sales
Leadership
Process Design
Business Analytics
Communication
Business Acumen
Strategic Planning
Solution Implementation
Analytical Skills
Stakeholder Management
Stakeholder Engagement
Diversity & Inclusion
Business Process Design
Design Thinking
Agile Methodologies
Agile Project Management
Agile & Waterfall Methodologies
Scrum
Business Strategy
Agile
Business Planning
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Discover more about AppleWhat is Michael Kapetas email address?
Email Michael Kapetas at [email protected] and [email protected]. This email is the most updated Michael Kapetas's email found in 2026.
How to contact Michael Kapetas?
To contact Michael Kapetas send an email to [email protected] or [email protected]. (updated on March 16, 2025)
What company does Michael Kapetas work for?
Michael Kapetas works for Apple
What is Michael Kapetas's role at Apple?
Michael Kapetas is Business Operations Manager - Apple Wallet, Payments & Commerce ANZSEA
What is Michael Kapetas's Phone Number?
Michael Kapetas's phone (**) *** *** 261
What industry does Michael Kapetas work in?
Michael Kapetas works in the Consumer Electronics industry.
Michael Kapetas Email Addresses
Michael Kapetas Phone Numbers
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