Michael Hangzo
Assistant Manager at Teleperformance | Delhi, India
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Michael Hangzo is a dedicated Core Trainer at Teleperformance, where he plays a pivotal role in shaping the future of customer service professionals. With a strong focus on enhancing communication skills, soft skills, and customer service abilities, Michael is committed to equipping new hires with the essential tools they need to excel in their roles. His expertise in training delivery and facilitation allows him to create engaging learning experiences that not only build confidence but also foster a culture of continuous improvement.
In his current position, Michael is responsible for a comprehensive range of training activities, including conducting training gap analyses, delivering refresher training, and providing ongoing production support. His keen eye for detail enables him to assess and evaluate performance effectively, ensuring that each trainee receives personalized feedback and coaching tailored to their unique needs. Michael also oversees mandatory courses and quality assurance monitoring, ensuring that all training programs meet industry standards and align with Teleperformance's commitment to excellence.
Before joining Teleperformance, Michael honed his training skills by teaching communication to aspiring aviation professionals, where he developed a deep understanding of the nuances of effective interaction in high-stakes environments. This background enriches his current role, as he draws on his experience to prepare new hires for the dynamic challenges of customer service. With a strong foundation in project management and proficiency in tools like Microsoft PowerPoint, Michael is not only a trainer but also a strategic partner in the development of Teleperformance's workforce, driving success through innovative training solutions and a passion for learning and development.
Assistant Manager at Teleperformance in January 2025 to Present
Core Trainer at Teleperformance in October 2022 to January 2025
Language Trainer at R&T Institute of Aviation and Hospitality in April 2021 to August 2022
Customer Service Representative at Teleperformance in February 2021 to April 2021
Personal goal pursuit at Career Break in April 2020 to January 2021
Broadcast Talent at NODWIN Gaming in December 2018 to March 2020
Esports Commentator/Shout-caster at NODWIN Gaming in June 2019 to October 2019
Broadcast Talent/Commentator for PUBGM Dew Arena PK (ENG) at NODWIN Gaming in August 2019 to September 2019
Englsih Commentator for Dota 2 The International 2019 at NODWIN Gaming in August 2019 to August 2019
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Delhi University, Bachelor of Arts - BA, October 2026
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Critical Thinking
Virtual Events
Attention to Detail
Calendars
Planning & Scheduling
Content Creation
Computer Literacy
Customer Service Representatives
Phone Etiquette
Standard Operating Procedure (SOP)
Teaching
Onboarding
Learning Management
Readiness
E-learning Modules
Customer Satisfaction
Operations Support
Time Management
Training Coordination
Call Center Development
Written Communication
Leadership
Problem Solving
Content Development
English Grammar
Presentations
Customer Support
Training and Development (HR)
English Teaching
English
Personal Development
Coaching
Business Process Outsourcing (BPO)
Organization Skills
Stakeholder Management
Customer Experience
Instructor-led Training
Employee Training
Teamwork
Microsoft Office
Training Needs Analysis
Training Management
Training Delivery
Personal Responsibility
Training Facilitation
Corporate Training
Constructive Feedback
Needs Analysis
Facilitation
Communication
Training and Facilition
Presentation Skills
Soft Skills
Training and Facilitation
Customer Service Skills
Learning and Delopment
Training
Soft Skills Training
Project Management
Microsoft PowerPoint
Interpersonal Skills
Working with Live Broadcast
Recorded Media
Creating Compelling Stories
Video Games
Music Composition
Songwriting
Broadcast Journalism
Project Scheduling
Microsoft Word
Microsoft Excel
Public Speaking
Team Management
Customer Service
Singer-songwriter
Lyricist
Project Leadership
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Discover more about TeleperformanceWhat is Michael Hangzo email address?
Email Michael Hangzo at [email protected] and [email protected]. This email is the most updated Michael Hangzo's email found in 2026.
What is Michael Hangzo phone number?
Michael Hangzo phone number is 8798619526.
How to contact Michael Hangzo?
To contact Michael Hangzo send an email to [email protected] or [email protected]. If you want to call Michael Hangzo try calling on 8798619526. (updated on November 10, 2024)
What company does Michael Hangzo work for?
Michael Hangzo works for Teleperformance
What is Michael Hangzo's role at Teleperformance?
Michael Hangzo is Assistant Manager
What industry does Michael Hangzo work in?
Michael Hangzo works in the Outsourcing/Offshoring industry.
Michael Hangzo Email Addresses
Michael Hangzo Phone Numbers
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