Michael Gerdom

Michael Gerdom currently serves as the Director of Delivery for LMS International at Loyalty Partner Solutions, part of the Payback Group, where he leverages his extensive expertise in IT leadership to drive innovative loyalty solutions on a global scale. In this role, Michael oversees the end-to-end delivery of complex IT projects, ensuring seamless integration of cutting-edge loyalty management systems that enhance customer engagement and retention for major clients worldwide. His strategic focus on agile methodologies and scalable software development practices has been instrumental in fostering a high-performance, collaborative environment across diverse geographical regions, including Germany, Poland, India, and the USA.

One of Michael’s key achievements includes spearheading the expansion of the delivery organization from a centralized Munich team of 20 to a dynamic, distributed workforce of approximately 60 professionals. This transformation has significantly improved cross-cultural collaboration and operational agility, enabling faster deployment of innovative solutions. Notably, Michael led the successful launch of Alaska Airlines’ SaaS loyalty platform utilizing AWS cloud infrastructure, a critical project completed within a tight one-year timeline. This initiative not only demonstrated his expertise in cloud-native architectures and SaaS delivery but also underscored his ability to manage large-scale, multi-stakeholder projects with a focus on scalability, security, and customer-centricity.

With a strong foundation in IT strategy, organizational development, and software project management, Michael Gerdom continues to drive digital transformation initiatives that align with evolving industry standards. His goal-oriented leadership and commitment to sustainable IT practices position him as a trusted partner in delivering innovative, scalable loyalty solutions that meet the demands of today’s fast-paced, digital-first world.