Michael Emeeka
Customer Relationship Specialist at Luno | Lagos State, Nigeria
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Michael Emeeka serves as a Customer Relationship Specialist at Luno, where he plays a pivotal role in managing high-value and large-volume trading customers, encompassing both individual and business accounts. With a robust background in the banking industry, Michael leverages his extensive expertise in customer service operations and relationship management to enhance the overall customer experience. His proficiency in call control strategies and de-escalation techniques enables him to navigate intense situations effectively, ensuring that clients feel valued and supported.
In his current role, Michael is instrumental in the creation and implementation of policies and processes that streamline team operations, fostering a culture of efficiency and excellence. His project management skills are particularly noteworthy, as he oversees various initiatives aimed at business development and relationship enhancement. By leveraging his strong interpersonal skills, Michael cultivates relationships that are essential for maintaining sufficient liquidity within Luno’s exchange, thereby contributing to the platform's overall success.
Michael’s analytical skills are a key asset in data reporting and visualization, allowing him to identify trends and insights that inform strategic decision-making. His experience in first-level fraud investigation and detection further underscores his commitment to safeguarding customer interests while promoting a secure trading environment. Whether working with large or small teams, Michael’s collaborative approach and problem-solving abilities make him a valuable contributor to Luno’s mission of providing a seamless and enriching customer experience in the cryptocurrency space.
Customer Relationship Specialist at Luno in July 2022 to Present
Customer Service Executive at Zenith Bank Plc in March 2018 to June 2022
Personal Assistant at Furniture Mart LLC in May 2017 to March 2018
Account Assistant and HMO Claims Reconcilliation Officer(NYSC) at Subol Hospital in May 2016 to March 2017
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Crossriver State University Of Science And Technology, Bachelor of Science - BS, September 2026
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Microsoft Office
Customer Service
Team Leadership
Social Media
Accounting
Banking
Bank Reconciliation
Account Reconciliation
Contact Centers
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Leadership
Public Speaking
Teamwork
Time Management
Training
Interpersonal Skills
Interpersonal Communication
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Discover more about LunoWhat is Michael Emeeka email address?
Email Michael Emeeka at [email protected] and [email protected]. This email is the most updated Michael Emeeka's email found in 2026.
What is Michael Emeeka phone number?
Michael Emeeka phone number is 08138190098.
How to contact Michael Emeeka?
To contact Michael Emeeka send an email to [email protected] or [email protected]. If you want to call Michael Emeeka try calling on 08138190098. (updated on April 15, 2024)
What company does Michael Emeeka work for?
Michael Emeeka works for Luno
What is Michael Emeeka's role at Luno?
Michael Emeeka is Customer Relationship Specialist
What industry does Michael Emeeka work in?
Michael Emeeka works in the Financial Services industry.
Michael Emeeka Email Addresses
Michael Emeeka Phone Numbers
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