Michael Ballardo
Senior Field Service Engineer at Oxford Nanopore Technologies | Tempe, Arizona, United States
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Michael Ballardo is a seasoned Senior Field Service Engineer at Oxford Nanopore Technologies, where he leverages his extensive expertise in Next-Generation Sequencing (NGS) technologies to drive customer satisfaction and operational excellence. With a solid foundation in biotechnology and a proven track record in complaint management and troubleshooting, Michael has become a pivotal figure in ensuring the seamless functionality of cutting-edge sequencing instruments. His commitment to customer support was recognized in 2022 when he was awarded the prestigious Customer Support Award, underscoring his dedication to providing exceptional service and technical assistance.
In his current role, Michael has spearheaded several key projects aimed at enhancing service efficiency and customer experience. He successfully implemented a streamlined work-order process and developed a comprehensive service report template to meticulously document service activities. This initiative not only improved internal workflows but also facilitated better communication with clients, ensuring that their needs are met promptly and effectively. Additionally, Michael played a crucial role in creating service guides for current instruments, empowering both customers and colleagues with the knowledge required for optimal instrument performance.
Michael’s skill set is diverse, encompassing electromechanics, project management, and training, which he utilizes to coach and mentor junior engineers. His ability to troubleshoot complex issues in real-time polymerase chain reaction (qPCR) systems further solidifies his reputation as a go-to expert in the field. As he continues to navigate the evolving landscape of biotechnology, Michael remains committed to advancing the capabilities of NGS technologies and enhancing the overall customer experience at Oxford Nanopore Technologies.
Senior Field Service Engineer at Oxford Nanopore Technologies in April 2024 to Present
Field Service Engineer at Oxford Nanopore Technologies in April 2022 to April 2024
Subject Matter Expert at SOPHiA GENETICS in January 2022 to March 2022
Field Service Engineer II at Illumina in May 2021 to December 2021
Field Service Engineer I at Illumina in December 2019 to March 2021
Molecular Technician at Verity Laboratory Solutions in April 2019 to December 2019
Molecular Technician at Paradigm Diagnostics in April 2017 to January 2019
Laboratory Assistant at Clin Path Diagnostics LLC in January 2016 to January 2017
Wheeled Vehicle Mechanic at United States Army Reserve in January 2009 to January 2016
Intern at Arizona Department of Health Services in October 2015 to December 2015
Lead Customer Service Representative at Arizona State University in February 2014 to February 2015
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Arizona State University, Bachelor's Degree, November 2026
Phoenix College, Associate's Degree, November 2026
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Bioinformatics
Data Analysis
Clinical Laboratory Management
Customer Service
Oral Communication
Complaint Management
Coaching
Service Engineering
Field Support
Hand Tools
Electromechanics
Training
Problem Solving
Communication
Quality Assurance
Biotechnology
Customer Education
Customer Support
Leadership
Project Management
Troubleshooting
Field Service
Next Generation Sequencing
Polymerase Chain Reaction (PCR)
Reverse Transcription Polymerase Chain Reaction (RT-PCR)
Real-Time Polymerase Chain Reaction (qPCR)
Instrumentation
DNA Sequencing
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Discover more about Oxford Nanopore TechnologiesWhat is Michael Ballardo email address?
Email Michael Ballardo at [email protected] and [email protected]. This email is the most updated Michael Ballardo's email found in 2026.
What is Michael Ballardo phone number?
Michael Ballardo phone number is 480-450-9246.
How to contact Michael Ballardo?
To contact Michael Ballardo send an email to [email protected] or [email protected]. If you want to call Michael Ballardo try calling on 480-450-9246. (updated on August 26, 2024)
What company does Michael Ballardo work for?
Michael Ballardo works for Oxford Nanopore Technologies
What is Michael Ballardo's role at Oxford Nanopore Technologies?
Michael Ballardo is Senior Field Service Engineer
What industry does Michael Ballardo work in?
Michael Ballardo works in the Biotechnology industry.
Michael Ballardo Email Addresses
Michael Ballardo Phone Numbers
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