Micah Usen
Technical Support Specialist at Tek Experts | Lagos State, Nigeria
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Micah Usen is a dedicated Technical Support Specialist at Tek Experts, where he leverages over three years of hands-on experience in providing exceptional technical support for Microsoft 365 products. His expertise spans critical applications such as Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams, making him an invaluable asset to the team. In his current role as a Technical Support Advocate, Micah is responsible for troubleshooting and resolving complex technical issues, ensuring that clients can maximize their use of Microsoft 365 tools effectively.
Micah's proven ability to diagnose and address intricate technical challenges has earned him a reputation for excellence in customer service. His strong interpersonal and communication skills enable him to engage with clients empathetically, guiding them through solutions in a clear and concise manner. This customer-centric approach not only resolves immediate issues but also fosters long-term relationships built on trust and reliability.
Currently, Micah is involved in several key projects aimed at enhancing the user experience for Microsoft 365 clients. He actively participates in knowledge-sharing initiatives within Tek Experts, contributing to the development of training materials and resources that empower both clients and fellow team members. His proficiency in Microsoft Excel and Microsoft Office further supports his role, allowing him to analyze data trends and streamline support processes effectively.
With a passion for continuous learning and improvement, Micah Usen is committed to staying updated on the latest advancements in Microsoft technologies, ensuring that he remains at the forefront of the industry. His dedication to providing exceptional technical support not only enhances customer satisfaction but also solidifies Tek Experts' reputation as a leader in technical support services.
Technical Support Specialist at Tek Experts in October 2020 to Present
Technical Assistant at Internet Solutions Nigeria Limited in May 2018 to May 2022
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Covenant polytechnic, Higher National Diploma, October 2026
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Interpersonal Skills
Microsoft Excel
Customer Service
Communication
Microsoft Office
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Discover more about Tek ExpertsWhat is Micah Usen email address?
Email Micah Usen at [email protected]. This email is the most updated Micah Usen's email found in 2026.
How to contact Micah Usen?
To contact Micah Usen send an email to [email protected]. (updated on August 17, 2024)
What company does Micah Usen work for?
Micah Usen works for Tek Experts
What is Micah Usen's role at Tek Experts?
Micah Usen is Technical Support Specialist
What is Micah Usen's Phone Number?
Micah Usen's phone (**) *** *** 402
What industry does Micah Usen work in?
Micah Usen works in the Information Technology & Services industry.
Micah Usen Email Addresses
Micah Usen Phone Numbers
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