Melody Pm
Senior Manager - IT Service Delivery at Foundever | United States
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Melody Pm is a seasoned Senior Manager of IT Service Delivery at Foundever, where she leverages her extensive 20 years of IT experience to drive excellence in corporate IT support. In her current role, Melody oversees the management of IT support for executives and corporate users, ensuring a seamless experience from onboarding to offboarding. Her commitment to delivering a "white glove" service is evident in her strategic initiatives aimed at enhancing overall service delivery, such as increasing first call resolution rates and improving service level agreements (SLAs).
One of her notable achievements includes the establishment of a remote support center in Colombia, which has significantly expanded Foundever's capacity to provide timely and efficient IT support across multiple regions, including the USA, LATAM, Canada, and Asia. This initiative not only streamlined operations but also fostered a culture of collaboration among diverse teams, aligning with her expertise in service transformation and managed services.
Melody's proficiency in ITIL frameworks and identity and access management (IAM) has been instrumental in driving organizational change and improving customer experience. Her ability to develop and implement strategic ITSM initiatives has resulted in an impressive employee engagement score exceeding 90%. By collaborating with various departments, she ensures that IT support aligns with the broader business objectives, ultimately enhancing the overall performance of the organization. Melody's leadership and vision continue to position Foundever as a leader in IT service delivery, making her a pivotal figure in the company's ongoing success.
Senior Manager - IT Service Delivery at Foundever in August 2022 to Present
Director - Global End User Support Services at Manulife Business Processing Services in April 2015 to November 2019
Manager - Global End User Support Services at Manulife Business Processing Services in September 2013 to March 2015
Sr. Team Lead - Global End User Support Services at Manulife Business Processing Services in June 2013 to September 2013
Team Lead - Global End User Support Services at Manulife Business Processing Services in March 2010 to May 2013
Assistant Team Lead - Global End User Support Services at Manulife Business Processing Services in May 2008 to March 2010
Security Access Administrator & IT Service Desk Analyst at Manulife Business Processing Services in February 2007 to May 2008
Data Management Specialist at MediMarketing Inc. in July 2005 to January 2007
Data Management Specialist at Toyota Quezon Ave., Inc. in November 1999 to January 2005
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Mapúa University, Bachelor's Degree, August 1994 to August 1999
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IT Service Management
Service Desk Management
End User Support Services
Information Technology
Incident Management
ITIL
Vendor Management
Technical Support
Disaster Recovery
Business Process Improvement
Security
SDLC
IT Management
Business Analysis
Change Management
Customer Experience
Data Analysis
Request Management
Hiring
Contact Centers
Managed Services
Service-Level Agreements (SLA)
Identity & Access Management (IAM)
Lotus Notes
Office 365
Team Leadership
Management
People Management
Employee Engagement
IT Service Delivery
Process Improvement
Help Desk Support
Global Leadership
ServiceNow
Service Transformation
ITIL Process Implementation
Remote User Support
Desktop Support Management
Application Support Management
Deskside Support
IT Project Implementation
Managing Global Operations
Coaching & Mentoring
Contact Center Management
Call Center Development
Support Management
Onshore and Offshore Operations
Mobile Device Management
24x7 Operations Support
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Discover more about FoundeverWhat is Melody Pm email address?
Email Melody Pm at [email protected] and [email protected]. This email is the most updated Melody Pm's email found in 2026.
How to contact Melody Pm?
To contact Melody Pm send an email to [email protected] or [email protected]. (updated on August 27, 2024)
What company does Melody Pm work for?
Melody Pm works for Foundever
What is Melody Pm's role at Foundever?
Melody Pm is Senior Manager - IT Service Delivery
What is Melody Pm's Phone Number?
Melody Pm's phone (***) ***-*216
What industry does Melody Pm work in?
Melody Pm works in the Information Technology & Services industry.
Melody Pm Email Addresses
Melody Pm Phone Numbers
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