Mayra Casarez
Quality Assurance Analyst at California Franchise Tax Board | Folsom, California, United States
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Mayra Casarez currently serves as a Tax Technician at the California Franchise Tax Board, where she leverages her extensive background in management and customer service to navigate complex tax issues and enhance taxpayer experiences. In her role, Mayra is responsible for communicating directly with taxpayers through incoming phone calls, addressing collection problems, and resolving tax liability disputes. Her ability to evaluate financial statements allows her to recommend tailored payment options, ensuring that taxpayers receive the support they need during challenging financial times.
With a Bachelor of Arts in Sociology from California State University-Sacramento, Mayra brings a unique perspective to her work, understanding the social dynamics that can influence taxpayer behavior. Her bilingual communication skills further enhance her effectiveness, enabling her to engage with a diverse clientele and foster a sense of trust and understanding.
Key projects that Mayra has undertaken include streamlining communication processes within the contact center to improve response times and customer satisfaction. Her proficiency in Microsoft Office aids her in analyzing data and generating reports that inform strategic decision-making within her team. Additionally, her strong problem-solving abilities and critical thinking skills empower her to tackle complex tax issues efficiently, ensuring compliance while also advocating for taxpayer rights.
Mayra’s commitment to employee engagement and her retail management experience contribute to a collaborative work environment, where she encourages her colleagues to excel in customer service. As she continues to grow in her role, Mayra remains dedicated to enhancing the overall effectiveness of the California Franchise Tax Board, making a meaningful impact on the lives of taxpayers across the state.
Quality Assurance Analyst at California Franchise Tax Board in September 2024 to Present
Tax Technician at California Franchise Tax Board in October 2020 to September 2024
Services Sales Manager at Office Depot in August 2019 to December 2020
Audio/Video Manager at Fry's Electronics in November 2017 to November 2019
Quality Control Clerk at KAY DIX, INC in July 2013 to August 2017
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California State University-Sacramento, Bachelor of Arts - BA, July 2026
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Quality Control
Quality Assurance
Contact Centers
Problem Solving
Analytical Skills
Customer Service
Customer Satisfaction
Management
Bilingual Communications
Spanish Translation
Microsoft Office
Employee Training
Employee Engagement
Store Management
Sales
Audio Visual (AV) Systems
Desktop Computers
Merchandising
Retail
Consumer Electronics
Personnel Management
Employer Branding
Sales Management
Critical Thinking
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Discover more about California Franchise Tax BoardWhat is Mayra Casarez email address?
Email Mayra Casarez at [email protected], [email protected] and [email protected]. This email is the most updated Mayra Casarez's email found in 2026.
What is Mayra Casarez phone number?
Mayra Casarez phone number is 4692452568 and 7024684158.
How to contact Mayra Casarez?
To contact Mayra Casarez send an email to [email protected], [email protected] or [email protected]. If you want to call Mayra Casarez try calling on 4692452568 and 7024684158. (updated on September 03, 2024)
What company does Mayra Casarez work for?
Mayra Casarez works for California Franchise Tax Board
What is Mayra Casarez's role at California Franchise Tax Board?
Mayra Casarez is Quality Assurance Analyst
What industry does Mayra Casarez work in?
Mayra Casarez works in the Financial Services industry.
Mayra Casarez Email Addresses
Mayra Casarez Phone Numbers
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