Matthew Howes
Customer Care Manager at AvaSure | Grand Rapids Metropolitan Area
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Matthew Howes is an accomplished Customer Care Manager at AvaSure, where he leverages his extensive experience in technical support and team leadership to enhance customer satisfaction in a fast-paced, 24/7 call center environment. With a solid background as a Help Desk Supervisor, Matthew has honed his skills in network security implementation and technical support, ensuring that his teams are equipped to handle a diverse range of customer inquiries and technical issues efficiently.
At AvaSure, Matthew oversees three dedicated teams of Tier 1 technicians, guiding them in delivering exceptional service quality while fostering a positive work culture. His focus on employee morale and productivity not only boosts team engagement but also translates into improved customer experiences. Matthew's expertise in human resources, training, and scheduling plays a crucial role in developing his team's capabilities, ensuring they are well-prepared to tackle challenges and provide effective solutions.
In addition to his leadership responsibilities, Matthew is actively involved in cross-functional collaborations that drive process improvements and enhance service delivery. His analytical skills enable him to assess performance metrics critically, identifying areas for growth and implementing strategies that elevate the overall customer care experience. With a Bachelor's degree in Radio, Television, and Digital Communication from Ferris State University, Matthew combines his technical knowledge with strong communication skills, making him a valuable asset in the civic and social organization industry. As he continues to champion excellence at AvaSure, Matthew remains committed to empowering his teams and enhancing the customer journey through innovative support solutions.
Customer Care Manager at AvaSure in June 2022 to April 2025
Help Desk Supervisor 3 at Peckham, Inc. in April 2016 to May 2022
Retention Supervisor at Charter Communications in June 2013 to April 2016
Retention Customer Service Representative & Senior CSR at Charter Communications in November 2010 to May 2013
Adjunct Professor at ITT Technical Institute-Wyoming in January 2007 to May 2012
Team Leader at Contractor - Independent in May 2010 to November 2010
Company Owner at Contractor (Own Business) in May 2008 to November 2010
Substitute Teacher at PESG, LLC in January 2004 to November 2010
Associate TV-5 Producer at Grand Haven Area Public Schools in October 2003 to November 2010
Intern at Vince Deur Productions in January 2003 to January 2004
Intern at RCP Marketing in January 2002 to January 2003
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Ferris State University, Bachelor's degree, October 1997 to October 2026
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Data Analysis
Document Management
Documentation
Human Resources (HR)
Human Resources Information Systems (HRIS)
Training and Development (HR)
Hiring
New Hire Processes
Interviewing
Interpersonal Skills
Internal Audits
Microsoft Dynamics CRM
Travel Management
Coaching & Mentoring
Customer Relationship Management (CRM)
Management
Team Leadership
Training
Customer Satisfaction
Troubleshooting
Project Management
Sales
Network Security
Scheduling
Customer Retention
Strategic Planning
Technical Support
Account Management
Telecommunications
Special Education
Business Strategy
Strategy
Information Technology
Cybersecurity
Microsoft Office
Microsoft PowerPoint
Windows
Microsoft Word
Microsoft Outlook
Microsoft Excel
Adobe Photoshop
Active Directory
Customer Service
Leadership
Team Building
Teaching
Public Speaking
Organization Skills
Networking
Cross-functional Coordination
Special Events Coordination
Team Coordination
Special Needs Populations
Network Security Implementation
Marketing Event Planning
Cross-functional Collaborations
Process Improvement
Vocational Rehabilitation
KPI Implementation
Digital Communication
Teamwork
Problem Solving
Communication
Analytical Skills
Mentoring
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Discover more about AvaSureWhat is Matthew Howes email address?
Email Matthew Howes at [email protected] and [email protected]. This email is the most updated Matthew Howes's email found in 2026.
How to contact Matthew Howes?
To contact Matthew Howes send an email to [email protected] or [email protected]. (updated on September 02, 2024)
What company does Matthew Howes work for?
Matthew Howes works for AvaSure
What is Matthew Howes's role at AvaSure?
Matthew Howes is Customer Care Manager
What is Matthew Howes's Phone Number?
Matthew Howes's phone (**) *** *** 127
What industry does Matthew Howes work in?
Matthew Howes works in the Information Technology & Services industry.
Matthew Howes Email Addresses
Matthew Howes Phone Numbers
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