Matt Viklund
Service Desk Analyst / Deskside Support at Open to New Opportunities (#ONO) | Calgary, Alberta, Canada
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Matt Viklund is a dedicated Service Desk Analyst at Long View Systems, where he excels in providing top-tier support for Plains Midstream Canada. With a robust background in computer support, Matt has honed his expertise in Active Directory, Windows 7 and 10, and Office 365 administration, making him an invaluable asset to his team. His proficiency in Microsoft Azure AD and computer networking allows him to troubleshoot complex issues efficiently, ensuring minimal downtime for users.
At Long View Systems, Matt is currently spearheading key projects that enhance the overall user experience on the Service Desk. His role involves not only resolving technical issues but also fostering strong relationships with non-technical staff, which is crucial for effective communication and customer retention. By leveraging tools like Jira Service Desk and ServiceNow, he streamlines ticket management and improves response times, ultimately contributing to higher satisfaction rates among clients.
In addition to his technical skills, Matt is passionate about technical writing and creating engaging video tutorials. This talent enables him to translate complex concepts into easily digestible content, empowering users to navigate their technology with confidence. His commitment to problem-solving and computer maintenance ensures that he remains at the forefront of industry best practices, making him a go-to resource for colleagues and clients alike. With a focus on continuous improvement, Matt Viklund is not just a Service Desk Analyst; he is a pivotal player in driving operational excellence at Long View Systems.
Service Desk Analyst / Deskside Support at Open to New Opportunities (#ONO) in April 2025 to Present
Senior Service Desk Analyst at Long View Systems in March 2021 to March 2025
IT Consultant at Computer Upgrading Specialists in August 2018 to August 2021
IT Specialist at Trakopolis IoT Corp. in October 2017 to August 2018
Network Administrator - Practicum at Trakopolis IoT Corp. in May 2017 to June 2017
Customer Success Specialist at Top Producer Systems in March 2015 to September 2015
Customer Care Representative at Top Producer Systems in March 2014 to March 2015
Contract Administrator at SAP/Business Objects in January 2008 to January 2009
Sr. Editor / Post Production Supervisor at Hot Hit Productions in January 2004 to January 2008
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Southern Alberta Institute of Technology (SAIT), Other, September 2026
Vancouver Film School, Digital Design, September 2026
Columbia Academy, Video Production Diploma, September 2026
CompuCollege, Computer Support Diploma, September 1998 to September 1999
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Office 365
Multi-factor Authentication
RSA SecurID
Bomgar
Citrix Workspace
Solution Focused
Peer Mentoring
Windows 11
Mobile Devices
Conflict Resolution
Team Building
Relationship Building
Powershell
Desktop Support
ServiceNow
Technical Assistance
English
Microsoft Intune
Problem Solving
Communication
Microsoft Office
Computer Network Operations
Active Directory
Computer Proficiency
Computer Support
Computer Repair
Technical Support
Computer Maintenance
Software Installation
Software Support
Computer Networking
Troubleshooting
Customer Retention
Call Centers
Network Administration
Social Media
Computer Hardware
Windows 7
Windows XP
WordPress
Cisco Routers
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Microsoft Azure
Customer Service
Customer Support
Presentation Skills
Phone Etiquette
Public Speaking
Networking
Motion Design
Windows 10
Group Presentations
PC building
Windows Server
Windows
Operating Systems
Ticketing Systems
Written Communication
Easily Adaptable
General Administration
Printer Support
Technical Writing
IT Documentation
Internet Protocol Suite (TCP/IP)
Microsoft 365
Hyper-V
IP Addressing
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What is Matt Viklund email address?
Email Matt Viklund at [email protected] and [email protected]. This email is the most updated Matt Viklund's email found in 2026.
How to contact Matt Viklund?
To contact Matt Viklund send an email to [email protected] or [email protected]. (updated on September 28, 2024)
What company does Matt Viklund work for?
Matt Viklund works for Open to New Opportunities (#ONO)
What is Matt Viklund's role at Open to New Opportunities (#ONO)?
Matt Viklund is Service Desk Analyst / Deskside Support
What is Matt Viklund's Phone Number?
Matt Viklund's phone (416) ***-*364
What industry does Matt Viklund work in?
Matt Viklund works in the Information Technology & Services industry.
Matt Viklund Email Addresses
Matt Viklund Phone Numbers
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