Matt Hapeman

Matt Hapeman currently serves as the Incident Manager at Radian Guaranty Inc., where he plays a pivotal role in overseeing the resolution of complex system issues that impact mortgage insurance operations. In this capacity, Matt manages a dynamic pipeline of over 200 active incidents, ranging from system outages to data discrepancies, ensuring minimal disruption to claims processing and underwriting workflows. His expertise in incident management is complemented by a deep understanding of mortgage underwriting, claims review, and insurance claims, enabling him to effectively coordinate between technical teams and business stakeholders to identify root causes and implement timely solutions.

At Radian, Matt has been instrumental in leading key projects focused on system stability and process improvement. His work often involves analyzing incident patterns, developing workarounds, and collaborating with IT to implement code corrections or requirement changes that enhance system resilience. His proficiency in technical writing and persuasive communication ensures that all stakeholders—from claims adjusters to external partners—are kept informed and engaged throughout the resolution process. Additionally, Matt’s background in fraud investigations and claims management allows him to assess the impact of incidents on claim integrity and compliance, further safeguarding stakeholder interests.

Beyond technical troubleshooting, Matt’s role emphasizes cross-departmental collaboration and continuous process review. His ability to bridge the gap between technical teams and business units fosters a proactive approach to incident prevention and system optimization. With a keen focus on stakeholder satisfaction and operational efficiency, Matt Hapeman remains dedicated to leveraging his skills in incident management, claims review, and technical problem-solving to support Radian’s mission of providing reliable mortgage insurance solutions.