Mathieu Lehodey
Standard operating team manager EMEA at FCM Travel | Paris, Île-de-France, France
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Standard operating team manager EMEA at FCM Travel in September 2023 to Present
Responsable qualité service client at FCM Travel France in July 2020 to August 2023
Operation manager at FCM Travel France in July 2019 to June 2022
Customer Service Manager at FCM Travel France in February 2018 to July 2019
Responsable service client et chargé des ventes E-commerce at GOOD ORGANIC ONLY in July 2016 to January 2018
Adjoint au responsable d'exploitation chez AGR restaurant at Groupe Caisse des Dépôts in October 2015 to July 2016
Assistant responsable restauration at ibis, ibis Styles, ibis budget in July 2013 to December 2014
Chef de Rang at Westin Hotels & Resorts in May 2011 to July 2011
Chef de rang at Hotel Victoria in December 2010 to April 2011
Contrat d'alternance Bts hôtellerie restauration at InterContinental Hotels Group (IHG®) in September 2008 to September 2010
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CEFPPA, BTS GESTION ET MARKETING HÔTELIER, October 2026
Le Gymnase Lucie Berger - Jean Sturm, Baccalauréat, October 2026
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Microsoft Excel
Autonomie
Csat
Start-up
Relations de confiance
Comptes rendus de réunions
Communication interpersonnelle
Pédagogie
Entretiens
Diplomatie
Relations clients
Amélioration continue
Optimisation des processus
Initiatives stratégiques
Guest Satisfaction
Amélioration des processus
Leadership
Sens de l’écoute
Techniques d’animation
Établissement du budget
Business Reviews
Intégration des nouveaux employés
Motivation des équipes
Résolution de problèmes
Communication
Succès client
Satisfaction client
Service orienté client
Contrôle qualité
Ressources humaines (RH)
Compétences analytiques
Travail d’équipe
Analytique
Gestion de la relation client (CRM)
Parcours client
Outil de rapport
Relation client
Indicateurs de performance
Accords de niveau de service (SLA)
Gestion de projet
Coordination de projet
Qualité de Service (QoS)
Rapports sur les indicateurs clés de performance
Multiprojet
E-commerce
Marketing orienté client
Service client
Management
e-marketing
Encadrement d'équipe
Expérience client
Développement commercial
Gestion d'équipe
Gestion restauration
Gestion hôtelière
Gestion d'évènement
SAP Business One
Secteur hôtellerie
Hôtellerie
Organisation d'équipe
Recrutement
Inventaire
Gestion des stocks
Analyse des ventes
HACCP
Restauration
Tourisme
Photographie
Appareil photo
Photos de voyage
Photographie d'architecture
Photographie de paysages
Adobe Photoshop
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What is Mathieu Lehodey email address?
Email Mathieu Lehodey at [email protected] and [email protected]. This email is the most updated Mathieu Lehodey's email found in 2026.
What is Mathieu Lehodey phone number?
Mathieu Lehodey phone number is 0652027095.
How to contact Mathieu Lehodey?
To contact Mathieu Lehodey send an email to [email protected] or [email protected]. If you want to call Mathieu Lehodey try calling on 0652027095. (updated on July 02, 2025)
What company does Mathieu Lehodey work for?
Mathieu Lehodey works for FCM Travel
What is Mathieu Lehodey's role at FCM Travel?
Mathieu Lehodey is Standard operating team manager EMEA
What industry does Mathieu Lehodey work in?
Mathieu Lehodey works in the Leisure, Travel & Tourism industry.
Mathieu Lehodey Email Addresses
Mathieu Lehodey Phone Numbers
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