Marysol Valentin
Call Center Operations Manager at Cantaloupe Inc | Ephrata, Pennsylvania, United States
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Marysol Valentin is a seasoned Call Center Operations Manager at Cantaloupe Inc, where she leverages her extensive experience in the real estate mortgage and financial services industries to drive exceptional customer service outcomes. In her current role, Marysol oversees a dynamic team of 23 full-time employees, including one supervisor and 22 phone agents, ensuring that the Customer Service Tier 1 operations run smoothly and efficiently. Her leadership is characterized by a strong focus on performance management, as she diligently evaluates daily and monthly metrics such as call volumes, abandon rates, and agent productivity.
Marysol's expertise in call center development and contact center management enables her to implement strategies that enhance agent performance and improve customer satisfaction. She is adept at utilizing Microsoft Excel and Customer Relationship Management (CRM) tools to analyze data and identify areas for improvement. Her commitment to staff development is evident in her proactive approach to recruiting and hiring, where she emphasizes finding the right talent to meet the high standards of a heavily regulated industry.
In addition to her operational responsibilities, Marysol is passionate about providing guidance and support to her mid-level managers, fostering a culture of continuous improvement and open communication. Her ability to balance team performance with regulatory compliance ensures that Cantaloupe Inc not only meets but exceeds industry standards, positioning the company as a leader in customer service excellence. Through her strategic vision and hands-on management style, Marysol is dedicated to creating a high-performing call center that consistently delivers outstanding results.
Call Center Operations Manager at Cantaloupe Inc in October 2023 to Present
Lending Operations Senior Manager at Wells Fargo Home Mortgage Loans in November 2012 to July 2022
Branch Manager at Santander in January 2009 to November 2012
Financial Center Manager at WACHOVIA BANK in August 2006 to January 2009
Loan Delivery Team Manager at WASHINGTON MUTUAL LOAN FULFILLMENT CENTER (RETAIL), in May 2004 to April 2006
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bilingual
Spanish
Attention to Detail
Time Management
Call Center Development
Call Center Administration
Call Management
Microsoft Excel
Spanish-speaking
Home Equity
Loan Closings
Contact Center Management
Customer Relationship Management (CRM)
Recruiting and Hiring
Team Building
Mortgage Servicing
Recruiting and Hiring
Problem Solving
Analytical Skills
Home Equity Lines of Credit
Loan Origination
Financial Transaction Processing
Comsumer Lending
Mortgage Lending
Loan Servicing
Home Equity Loans
Consumer Lending
Management
Coaching and Developing
Customer Service
Recruiting
Hiring
Performance Management
Account Management
Retail Banking
Team Management
Direct Sales
New Business Development
Strategic Planning
Process Improvement
Coaching and Development
Leadership
Strategic
Analytical
Communication
Coaching and Mentoring
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Discover more about Cantaloupe IncWhat is Marysol Valentin email address?
Email Marysol Valentin at [email protected] and [email protected]. This email is the most updated Marysol Valentin's email found in 2026.
What is Marysol Valentin phone number?
Marysol Valentin phone number is 7172838900.
How to contact Marysol Valentin?
To contact Marysol Valentin send an email to [email protected] or [email protected]. If you want to call Marysol Valentin try calling on 7172838900. (updated on September 05, 2024)
What company does Marysol Valentin work for?
Marysol Valentin works for Cantaloupe Inc
What is Marysol Valentin's role at Cantaloupe Inc?
Marysol Valentin is Call Center Operations Manager
What industry does Marysol Valentin work in?
Marysol Valentin works in the Computer Software industry.
Marysol Valentin Email Addresses
Marysol Valentin Phone Numbers
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