Marva Howard
Sr. Help Desk Technician at USDA | Chesapeake Beach, Maryland, United States
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Marva Howard serves as a Senior Help Desk Technician at the United States Department of Agriculture (USDA), where she leverages her extensive expertise in customer support and information technology to enhance the client experience. In her role, Marva is instrumental in servicing a diverse client base, including internal departments and external partners such as the Credit Union Administration. Her responsibilities encompass the triage and resolution of a wide array of IT-related issues, ensuring that both hardware and software challenges are addressed promptly and effectively.
One of Marva's key projects involves the daily tracking and updating of Audit Physical Inventory reports, a critical task that supports the USDA's commitment to transparency and accountability in its operations. Additionally, she plays a vital role in updating Apple and Android devices, ensuring that all technology meets the latest standards and security protocols. Marva's proficiency in troubleshooting, system administration, and service desk management allows her to navigate complex technical environments with ease, making her a valuable asset to the USDA.
Her skill set includes a strong command of Microsoft Excel, Visual Basic, HTML, and Salesforce.com Administration, which she utilizes to streamline processes and improve service delivery. Marva's dedication to fostering positive client relationships and her proactive approach to problem-solving exemplify her commitment to excellence in IT support. Through her work, she not only resolves immediate issues but also contributes to the overall efficiency and effectiveness of the USDA's IT operations, ensuring that both staff and clients receive the highest level of service.
Sr. Help Desk Technician at USDA in August 2022 to Present
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Senior System Analyst at University of Maryland Medical Center in September 2016 to June 2019
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Computer Programming/Test Production Specialist at ITS - Internet Testing Systems in April 2010 to July 2012
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University of Phoenix, Bachelors, October 2026
ITT Technical Institute, Associate of Applied Science, October 2026
University of Maryland Global Campus, Bachelor of Laws - LLB
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Product Support
Software as a Service (SaaS)
Customer Success
Password Resets
Software Configuration Management
Network Function Virtualization
IRS
Scanners
Information Technology
Learning Management Systems
Phone Etiquette
Interpersonal Skills
Banking
Contact Centers
Multitasking
Remote Control
Visio
Operating Systems
Service-Level Agreements (SLA)
Windows 10
Written Communication
Analytical Skills
Medical Terminology
Medical Software
Customer Interaction
Software Support
LiveChat HelpDesk
Problem Solving
Queue Management
Virtual Private Network (VPN)
Software
IT Service Management
IT Operations
Desktop Support Management
IT Escalation
Document Review
Salesforce.com
Customer Satisfaction
Skill Development
Customer Satisfaction (CSAT)
Communication
Phone Manner
Tech Savy
Customer Support
Web Applications
Customer Service Training
Customer Relationship Management (CRM)
CRM Databases
Remote Troubleshooting
VM
Training
ServiceNow
Ticketing Systems
Desktop Administration
Office 365 Administration
Server Management
Attention to Detail
Office 365
Windows Server
Service Desk
Amazon Web Services (AWS)
Computer Hardware Troubleshooting
Software Development
Process Improvement
Hardware
Software Documentation
Windows 7
Windows
Visual Studio
Microsoft Office
Microsoft Excel
Outlook
Microsoft SQL Server
Visual Basic
HTML
Remedy Ticketing System
Amdocs Clarify
Active Directory
Technical Support
Leadership
Networking
Troubleshooting
Databases
Management
Customer Service
Software Installation
SQL
Help Desk Support
Microsoft Exchange
System Administration
Salesforce.com Administration
PeopleSoft
SharePoint
wgs
client reporting
broker relations
RRDTool
VMware
Regulatory Compliance
Technical Training
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Discover more about USDAWhat is Marva Howard email address?
Email Marva Howard at [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Marva Howard's email found in 2026.
How to contact Marva Howard?
To contact Marva Howard send an email to [email protected], [email protected], [email protected] or [email protected]. (updated on August 27, 2024)
What company does Marva Howard work for?
Marva Howard works for USDA
What is Marva Howard's role at USDA?
Marva Howard is Sr. Help Desk Technician
What is Marva Howard's Phone Number?
Marva Howard's phone (301) ***-*170
What industry does Marva Howard work in?
Marva Howard works in the Information Technology & Services industry.
Marva Howard Email Addresses
Marva Howard Phone Numbers
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