Marlene Linke
Client Service Manager at Hylant | Sanford, Florida, United States
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Marlene Linke is a seasoned Client Service Manager at Hylant, where she leverages over 30 years of extensive experience in health insurance and customer service to enhance client satisfaction and engagement. In her current role, Marlene plays a pivotal part in executing the client-written service timelines and blueprints developed by the Client Engagement team. Her expertise is particularly valuable in collaborating with the Engagement and Health Strategies teams to create effective communication materials that educate employees about their benefits and wellness programs. This initiative not only fosters a better understanding of available resources but also promotes a culture of health and well-being within organizations.
Marlene's commitment to excellence is further exemplified by her Qualified Employee Benefits Specialist (QEBS) certification, which underscores her deep knowledge of employee benefits and compliance issues. She coordinates closely with the Advocacy team to document and report on employer and employee concerns, ensuring that all issues are addressed promptly and effectively. Her proficiency in tools such as Benefit Point, Microsoft Excel, and PowerPoint enhances her ability to manage projects efficiently and present data in a clear, engaging manner.
In addition to her technical skills, Marlene’s strong written and verbal communication abilities allow her to convey complex information in an accessible way, making her a trusted resource for clients and colleagues alike. Her passion for customer engagement and her knack for event planning further enrich her contributions at Hylant, where she continues to drive initiatives that improve client experiences and outcomes. As a dedicated professional, Marlene is committed to fostering long-term relationships and delivering exceptional service in the ever-evolving landscape of employee benefits.
Client Service Manager at Hylant in March 2021 to July 2024
Client Service Executive at Cigna Healthcare in May 2014 to December 2020
Service Implementation Executive - Client Advocacy at Cigna Healthcare in October 2013 to May 2014
Benefits Administration Implementation Project Manager at PlanSource in July 2012 to October 2013
Caregiving at Career Break in May 2000 to July 2012
Group Insurance Project Manager and Implementation Specialist at CIGNA Healthcare in August 1996 to May 2000
Senior Group Insurance Customer Service Specialist at CIGNA Healthcare in March 1990 to August 1996
Group Insurance Customer Service Specialist at CIGNA Healthcare in October 1988 to February 1990
Medical Claim Systems Business Analyst and Project Supervisor at CIGNA Healthcare in March 1988 to September 1988
Medical Insurance Claim Systems Senior Business Analyst at CIGNA Healthcare in August 1986 to March 1988
Dental Insurance Claim Systems Senior Business Analyst at CIGNA Healthcare in November 1985 to July 1986
Medical Insurance Claims Trainer/|Auditor at CIGNA Healthcare in October 1983 to November 1985
Senior Medical Insurance Claims Processor at CIGNA Healthcare in May 1983 to September 1983
Senior Dental Insurance Claims Processor at CIGNA Healthcare in May 1980 to April 1983
Assistant Manager Retail Clothing Store at Size 5-7-9 Shops in February 1979 to May 1980
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Harford Community College, Associate, September 1977 to September 1979
Elkton Sr.High, High School Diploma, September 1973 to September 1977
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Regenerative Design
Feng Shui
Watercolor, Regenerative Economy, Sustainable Living, Garden design,
Benefit Point
SharePoint
ADP
Applied Epic Agency Management System
Human Resources Information Systems (HRIS)
Employee Benefits Design
Written and Verbal Communication
Time Management
Public Speaking
Interior Design
Painting
Drawing
Singing
Acting
PowerPoint
Microsoft Office
Microsoft Excel
Insurance
Budgets
Microsoft Word
Health Insurance
Strategic Planning
Event Planning
Customer Service
Project Management
Employee Benefits
Process Improvement
Sales
Software Implementation
Management
COBRA
Data Analysis
Art
Benefits Administration
Analysis
Vendor Management
Training
Payroll
Call Centers
Account Management
Human Resources
Access
Outlook
Visio
Employee Relations
Business Process Improvement
Salesforce.com
Salesforce
Customer Satisfaction
Customer Retention
Customer Engagement
Client Relations
Client Services
Windows
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Discover more about HylantWhat is Marlene Linke email address?
Email Marlene Linke at [email protected] and [email protected]. This email is the most updated Marlene Linke's email found in 2026.
How to contact Marlene Linke?
To contact Marlene Linke send an email to [email protected] or [email protected]. (updated on September 05, 2024)
What company does Marlene Linke work for?
Marlene Linke works for Hylant
What is Marlene Linke's role at Hylant?
Marlene Linke is Client Service Manager
What is Marlene Linke's Phone Number?
Marlene Linke's phone (305) ***-*132
What industry does Marlene Linke work in?
Marlene Linke works in the Insurance industry.
Marlene Linke Email Addresses
Marlene Linke Phone Numbers
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