Marlene Hendricks, Chief Customer Experience Officer at US Auto Trust

Marlene Hendricks

Chief Customer Experience Officer at US Auto Trust | Los Angeles, California, United States

Profile last verified July 2026
Spectator Sports Verified Profile Los Angeles, California, United States Florida International University
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Marlene Hendricks Socials
Marlene Hendricks Work Experience

Chief Customer Experience Officer at US Auto Trust in September 2023 - Present

VP, Guest Experience at SoFi Stadium and Hollywood Park in November 2021 - September 2023

Senior Vice President, Guest Experience at Charlotte Hornets in January 2019 - January 2021

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Vice President, Guest Experience & Staffing at Charlotte Hornets in January 2005 - January 2019

Pete Winemiller Guest Experience and Innovation Award at National Basketball Association (NBA) in January 2017 - January 2017

Director, Guest Services & Staffing at Charlotte Hornets in January 2005 - January 2005

Director of Guest Services & Training at Miami HEAT in January 2000 - January 2005

Director of Training & Human Resources at Miami HEAT in January 2000 - January 2002

Marlene Hendricks Education

Florida International University, Bachelor of Science

Marlene Hendricks Skills
Diversity & Inclusion HR Operations Organizational Development Organizational Design Strategic Planning Business Strategy Recruitment & Selection Project Management Program Management Performance Management Customer Success Guest Experience Budget Management Financial Forecasting Continuous Improvement Event Management Event Planning Microsoft Office Employee Relations Employee Engagement Leadership Coaching Training & Development Public Speaking Customer Service Global Talent Acquisition Organizational Structure Diversity Recruitment Program Design Performance Metrics KPI Implementation Process Improvement Train the Trainer Financial Budgeting & Forecasting Service Campaign Governance
About Marlene Hendricks’s Current Company
US Auto Trust

Hollywood Park is transforming the site of the former Hollywood Park Racetrack to a year-round sports and entertainment destination for the enjoyment of people throughout Southern California as well as visitors to the region. This will be the new “must-see” entertainment destination and gathering spot in the center of the Los Angeles basin. This monumental project covers 298 acres located two miles off the I-405, one and a half miles off the I-105, and four miles from Los Angeles International Airport. The centerpiece of the district is SoFi Stadium, a 70,000-seat stadium that will be the home of NFL games for both the Los Angeles Chargers and Los Angeles Rams. The stadium will feature sporting events including the Super Bowl and the Opening and Closing ceremonies of the 2028 Olympics being held in Los Angeles, as well as major concerts and other entertainment year-round. Hollywood Park also includes YouTube Theater, a new intimate, state-of-the-art theater that will hosts a variety of live events from concerts, comedy, awards shows, esports competitions, community gatherings, conferences and more. ADDITIONAL PLANS FOR THE DISTRICT INCLUDE: - 780,000 square feet of office space - 890,000 square feet of retail space - 300 hotel rooms - 2,500 modern residences - Approximately 25 acres of public parks, open space, pedestrian walkways and bicycle paths - Family and fine dining - State-of-the-art event, conference and meeting space

Discover more about US Auto Trust
Marlene Hendricks’s Colleagues
Kimberly Cantor

Kimberly Cantor

Los Angeles, California, United States

Vice President, Head of Partnership Management

Vice President, Partnership Management at SoFi Stadium and Hollywood Park
(February 2023 – Present)

Emily Christiansen

Emily Christiansen

Los Angeles Metropolitan Area

Data Analyst at Evite

Data Analyst at Evite
(April 2024 – Present)

Mitch Bornstein

Mitch Bornstein

St Louis, Missouri, United States

Vice President, Business Development at Los Angeles Stadium and Entertainment District at Hollywood Park

Marketing and Experience at Los Angeles Rams
(June 2016 – Present)

Lynique Bey

Lynique Bey

Los Angeles, California, United States

Your all in one, one of a kind go to source and connect! I am the plug, extension cord and power outlet!

Responsible for overseeing the guest services team & ensuring fans & visitors have a positive & memorable experience.

Leadership and Supervision

• Lead a team of guest services staff, including ushers, ticket takers, & event ambassadors.
• Provide guidance, support, an...

James Gilchrist

James Gilchrist

Hermosa Beach, California, United States

Executive - Suites at SoFi Stadium and Hollywood Park (home of the LA Rams and LA Chargers and future host to '26 World Cup, Super Bowl LXI, and '28 Olympics) #SuiteJames

Sr. Manager, Premium Sales at SoFi Stadium and Hollywood Park
(Mar 2022 – Present)

Mike Forrester

Mike Forrester

Redondo Beach, California, United States

Vice President Premium Sales & Service at SoFi Stadium and Hollywood Park

Vice President Premium Sales & Service at SoFi Stadium and Hollywood Park
(Mar 2022 – Present)

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Frequently asked questions about Marlene Hendricks

What is Marlene Hendricks email address?

Email Marlene Hendricks at [email protected]. This email is the most updated Marlene Hendricks's email found in 2026.

How to contact Marlene Hendricks?

To contact Marlene Hendricks send an email to [email protected].

What company does Marlene Hendricks work for?

Marlene Hendricks works for US Auto Trust.

What is Marlene Hendricks's role at US Auto Trust?

Marlene Hendricks is Chief Customer Experience Officer

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