Markus Epper

Markus Epper currently serves as the Head of Service Areas and Lost and Found Service at SBB CFF FFS, Switzerland’s leading railway company. In this strategic leadership role, Markus oversees the seamless operation of various customer service functions across the national mobility network, ensuring that passengers experience efficient, reliable, and customer-centric services throughout their journey. His responsibilities encompass the management of ticket machines, locker facilities, and ticket validators, which are critical touchpoints in the customer journey, requiring meticulous coordination and operational excellence.

A key focus of Markus’s role involves enhancing the quality and accessibility of assistance for travelers with reduced mobility, demonstrating his commitment to inclusive mobility and customer care. His expertise in project management and organizational development enables him to lead initiatives aimed at optimizing service delivery, integrating innovative solutions, and fostering a culture of continuous improvement within his teams. Markus’s background in business administration and human resources management underpins his ability to develop talent, promote intercultural competence, and cultivate leadership within his department.

His strategic approach combines operational efficiency with a strong emphasis on customer satisfaction, leveraging his skills in personnel and organizational development to build resilient, motivated teams. Markus’s leadership ensures that SBB’s service areas remain agile and responsive to evolving customer needs, reinforcing Switzerland’s reputation for reliable and high-quality mobility services. Through his expertise, Markus Epper continues to drive excellence in service management, contributing significantly to the overall passenger experience and the sustainable growth of Switzerland’s transportation network.