Mark Ledbetter
Chief of Staff to EVP of Data, Digital, & Commercial Technology at FedEx | Nashville Metropolitan Area
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Mark Ledbetter is a seasoned professional with over 15 years of diverse experience, currently serving as the Senior Manager of Customer Experience Services and IT Strategy at International Paper. In this pivotal role, Mark is at the forefront of transforming customer engagement through innovative solutions that enhance Sales, Marketing, and Service across the organization’s global footprint. His expertise in product management and e-business allows him to lead strategic projects that align technology with customer needs, ensuring a seamless experience across all customer-facing systems.
Mark's journey from engineer to senior leader has equipped him with a unique blend of technical acumen and strategic vision. He has successfully navigated the transition from pre-cloud infrastructure to the modern landscape dominated by cloud services, leveraging this knowledge to implement robust IT strategies that drive efficiency and effectiveness. His proficiency in Salesforce.com and business analysis enables him to analyze customer data and derive actionable insights, ultimately enhancing the customer experience.
Key projects under Mark's leadership include the implementation of advanced analytics tools such as Omniture, which have significantly improved the company's ability to track customer interactions and optimize marketing efforts. His focus on logistics and business-to-business (B2B) solutions has also streamlined operations, fostering stronger relationships with clients and partners alike. As a thought leader in customer experience, Mark is dedicated to fostering a culture of continuous improvement, ensuring that International Paper remains at the forefront of industry innovation while delivering exceptional value to its customers.
Board Member and Technology Advisor at Private - Streaming Media, Sports Analytics, Apps in September 2018 to Present
Chief of Staff to EVP of Data, Digital, & Commercial Technology at FedEx in May 2025 to Present
Sr Mgr. IT Strategy and CX Platforms (CTO Direct Report) at International Paper in February 2019 to January 2025
BIT Advisory Council at The University of Memphis in January 2020 to December 2022
Senior Vice President Product at Tangoe in June 2016 to November 2018
Chief Product Officer at Asentinel in June 2016 to June 2017
Marketing, Product, and Technology Principal at FedEx Services in September 2011 to June 2016
Manager Digital Marketing at ServiceMaster in May 2008 to September 2011
eCommerce Consultant at ILS, a division of Boeing in October 2007 to March 2008
Lead Software Engineer at Thyssenkrupp Elevator in April 2006 to October 2007
Global IT Analyst at Smith & Nephew Orthopaedics in January 2004 to April 2006
IT Analyst at The Seam in August 2002 to January 2004
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Emory University - Goizueta Business School, Continuing Executive Education, January 2019
Human Factors International, Certified Usability Analyst
The University of Memphis, Master of Business Administration (MBA), January 2013 to January 2015
The University of Memphis, B.S.
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Digital Transformation
IT Business Strategy
Agile Leadership
Portfolio Management
Executive-level Communication
Digital Media
Artificial Intelligence (AI)
Live Broadcast
Customer Service
E-commerce
Strategy
Product Management
Competitive Analysis
Digital Marketing
Project Management
Cross-functional Team Leadership
Google Analytics
Marketing
Email Marketing
Lead Generation
CRM
B2B
Marketing Strategy
Content Management
Digital Strategy
Enterprise Software
Integration
Database Marketing
IT Strategy
E-business
Management
Leadership
Account Management
Analytics
SEO
SEM
Program Management
Omniture
Customer Experience
Business Analysis
Process Improvement
Project Planning
Online Marketing
Multi-channel Marketing
Sales
Siebel
Change Management
Vendor Management
Business Intelligence
Web Analytics
Segmentation
Process Architecture
Salesforce.com
Channel Strategy
adobe digital marketing suite
ATG Commerce
Logistics
Customer Relationship Management (CRM)
Business-to-Business (B2B)
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Discover more about FedExWhat is Mark Ledbetter email address?
Email Mark Ledbetter at [email protected] and [email protected]. This email is the most updated Mark Ledbetter's email found in 2026.
What is Mark Ledbetter phone number?
Mark Ledbetter phone number is 9018579432.
How to contact Mark Ledbetter?
To contact Mark Ledbetter send an email to [email protected] or [email protected]. If you want to call Mark Ledbetter try calling on 9018579432. (updated on January 18, 2024)
What company does Mark Ledbetter work for?
Mark Ledbetter works for FedEx
What is Mark Ledbetter's role at FedEx?
Mark Ledbetter is Chief of Staff to EVP of Data, Digital, & Commercial Technology
What industry does Mark Ledbetter work in?
Mark Ledbetter works in the Consumer Services industry.
Mark Ledbetter Email Addresses
Mark Ledbetter Phone Numbers
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