Mark Hrassnig
Sr. ITSM Consultant at Will disclose later | Canada
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Mark Hrassnig is a seasoned Sr. ITSM Consultant with a wealth of experience in IT management, specializing in ITIL frameworks and project management methodologies such as Agile and Waterfall. His extensive background encompasses both domestic and global enterprise environments, where he has successfully led key initiatives in Problem Management, Major Incident Management, and Change Management. Mark's expertise in IT Service Management (ITSM) is complemented by his proficiency in operational systems like AIX and MVS, as well as his technical skills in HTML/XML and SAN technologies.
In his current role, Mark is instrumental in driving process improvements and support team development, ensuring that organizations can effectively manage incidents and changes while adhering to audit requirements. He has a proven track record of developing and implementing metrics such as Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs) that facilitate data trending and executive reporting. His strategic planning capabilities enable him to align IT service management processes with broader business objectives, enhancing overall operational efficiency.
Mark's commitment to excellence is evident in his approach to root cause analysis, where he employs a systematic methodology to identify and resolve underlying issues that impact service delivery. His ability to manage vendor relationships and collaborate with cross-functional teams further underscores his role as a Subject Matter Expert (SME) in project implementation within fast-paced, dynamic environments. As he continues to navigate the complexities of IT management, Mark remains dedicated to fostering innovation and driving success for the organizations he serves.
Sr. ITSM Consultant at Will disclose later in October 2022 to Present
Operations at CP Rail - TLE Contract. in December 2018 to September 2020
PM App Implementation Lead: Online Brokerage Application Services ISI/WMT at CIBC Wealth Management Technologies in March 2017 to July 2018
Sr. Project Manager at DCA Contracting LTD in December 2014 to October 2016
Manager – Problem/Incident/Reporting; Service Management Group at Capgemini in February 2014 to October 2014
Senior Project Manager at DCA Contracting & MillPeck Inc. in January 2013 to November 2013
Global Tier 3 Problem Analyst – Problem Management Group, International Capital Markets at TD Banking Financial Group in June 2012 to October 2012
Senior Manager: Global Problem/Incident Mgmt at PCAS Patient Care Automation Services Inc in December 2011 to June 2012
Shared Information Management Incident/Problem/Change Advocate at Hewlett-Packard in November 2010 to December 2011
IT Project Manager / ITIL Practitioner at Mobius Solutions in November 2008 to November 2010
Client Account Team - Availability Service Leader: Global Problem/Incident Management at IBM Global Services in January 2007 to October 2008
Executive Project Associate (Six Sigma/LEAN Corporate Restructuring) at IBM Global Services in January 2007 to January 2008
IBM Global Situation Management: Global Division Creator and Lead at IBM Global Services in January 2003 to January 2007
Global Operations Analyst (Multi Support Tier) at IBM Global Services in January 2002 to January 2003
Global Operations Specialist at IBM Global Services in March 2000 to January 2002
Corporate Virus Analyst at Symantec in January 1999 to October 1999
Project Manager at Merrill Lynch in January 1999 to October 1999
Y2K Systems Analyst at Canada Trust Securities International in April 1998 to December 1998
IT Industry Overview of Skillsets (to be updated soon) at IT High Level Overview in December 1990 to December 1990
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Ryerson University, Bachelor of Applied Science (B.A.Sc.)
York University
Humber College
Georgian College, Liberal Arts and Sciences
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ITIL
Six Sigma
Black Belt
Pi Lean
Problem Mgmt
Incident Management
Incident Analysis
Change Management
ITSM
SDM
Disaster Recovery
Major Incident Management
Root Cause Analysis
IT Service Management
Service Delivery
Process Management
Process Improvement
Network Operations
Operational Systems
Batch Processing
OS/390
AS400
AIX
Sun
Unix
Windows Server
IMS
DB2
SQL
JCL
Shell Scripting
HTML/XML
Java
MVS
JES2
jes3
MIM
HMC
PBX
Meridian
SAN
EMC
Legato
LTO
Incident Handling
Computer Network Operations
CICS
Problem Management
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What is Mark Hrassnig email address?
Email Mark Hrassnig at [email protected] and [email protected]. This email is the most updated Mark Hrassnig's email found in 2026.
How to contact Mark Hrassnig?
To contact Mark Hrassnig send an email to [email protected] or [email protected]. (updated on September 28, 2024)
What company does Mark Hrassnig work for?
Mark Hrassnig works for Will disclose later
What is Mark Hrassnig's role at Will disclose later?
Mark Hrassnig is Sr. ITSM Consultant
What is Mark Hrassnig's Phone Number?
Mark Hrassnig's phone (416) ***-*176
What industry does Mark Hrassnig work in?
Mark Hrassnig works in the Information Technology & Services industry.
Mark Hrassnig Email Addresses
Mark Hrassnig Phone Numbers
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