Mark Goodemote
SCRA Unit Manager at Capital One | Euless, Texas, United States
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Mark Goodemote is an accomplished leader at Capital One, currently serving as the Unit Manager for the Change In Terms organization. In this pivotal role, he oversees the critical function of updating customer contractual obligations within the company’s systems, ensuring compliance with the diverse requirements of multiple internal business partners and product lines. Mark's extensive experience in call center operations management and collections has equipped him with a robust skill set that includes project management, service level management, and talent recruitment, all of which are essential for driving operational excellence.
Under Mark's leadership, the Change In Terms team is focused on enhancing the customer experience by streamlining processes and improving communication across departments. He is responsible for the day-to-day management of a dedicated operations team, where he emphasizes performance metrics and human resources management to foster a high-performing culture. Mark’s analytical skills enable him to develop key performance indicators (KPIs) that not only measure success but also identify areas for continuous improvement.
Adept at managing workflow and making data-driven decisions, Mark has successfully led strategic initiatives that have resulted in significant operational efficiencies. His commitment to delivering an outstanding customer experience is evident in every project he undertakes, from overseeing auto loan collections to implementing innovative solutions that meet the evolving needs of the business. With a proven track record of successful call center start-ups and strategic implementations, Mark Goodemote is a dynamic leader poised to drive impactful change within Capital One and the broader financial services industry.
SCRA Unit Manager at Capital One in January 2024 to Present
Unit Manager - Change In Terms at Capital One in December 2022 to January 2024
Unit Manager - Repossession at Capital One in August 2020 to December 2022
Data and Project Management Specialist at MINT dentistry in February 2020 to April 2020
Director of Communications/ Call Center at MINT dentistry in March 2019 to February 2020
Public Sector Collection Manager at Xerox in November 2014 to October 2018
Customer Care Operations Leader at Xerox in January 2011 to November 2014
Call Center Customer Support Manager at Xerox Capital Services LLC (Xerox/ GE Capital Joint Venture) in July 2008 to January 2011
Customer Care Operations Leader at Xerox Capital Services LLC (Xerox/GE Capital Joint Venture) in September 2007 to July 2008
Customer Support Manager at Xerox Capital Services LLC (Xerox and GE Capital Joint Venture) in April 2006 to September 2007
Marketing Support Manager at Xerox Capital Services LLC (Xerox/ GE Capital Joint Venture) in March 2002 to April 2006
Call Center Site Manager at Xerox in December 1999 to February 2002
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Rochester Institute of Technology, Associate in Applied Science
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Managing Workflow
Presentation Skills
Performance Management
Remote Team Management
Contact Center Management
Auto Loan Collections
Auto Loan Contractural Terms
Performance Metrics
Management
Leadership
Contact Centers
Customer Satisfaction
Operations Management
Strategic Planning
Change Management
Six Sigma
Project Management
Recruitment
KPI
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Team Building
Team Leadership
Training
Public Speaking
Problem Solving
Coaching
Diversity & Inclusion
Scheduling Tools
Metric Management
Service Level Management
Subject Matter Experts
Business Resumption Planning
Experienced Change Agent
Analytical Reasoning
nearshore business integration
First Call Resolution
Managed contract labor
Applicant Tracking Systems
Communication
Analytical Skills
Employee Training
Customer Experience
Presentations
Decision-Making
Business Process Improvement
Business Process Outsourcing (BPO)
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Discover more about Capital OneWhat is Mark Goodemote email address?
Email Mark Goodemote at [email protected]. This email is the most updated Mark Goodemote's email found in 2026.
How to contact Mark Goodemote?
To contact Mark Goodemote send an email to [email protected]. (updated on September 05, 2024)
What company does Mark Goodemote work for?
Mark Goodemote works for Capital One
What is Mark Goodemote's role at Capital One?
Mark Goodemote is SCRA Unit Manager
What is Mark Goodemote's Phone Number?
Mark Goodemote's phone (214) ***-*351
What industry does Mark Goodemote work in?
Mark Goodemote works in the Financial Services industry.
Mark Goodemote Email Addresses
Mark Goodemote Phone Numbers
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