Mark Feivelson
Lead Service Coordinator - New England Security at Convergint Technologies | Rocky Hill, Connecticut, United States
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Mark Feivelson serves as the Lead Service Coordinator for New England Security at Convergint Technologies, where he leverages his extensive experience in resource and logistics management to enhance operational efficiency within the banking and security sectors. In his current role, Mark is pivotal in ensuring seamless service delivery by managing customer interactions with a focus on high-stress and confidential situations. His expertise in territory management and parts handling allows him to effectively coordinate service dispatching, track and schedule calls, and modify existing service sites to meet evolving customer needs.
One of Mark's key responsibilities includes the creation and dispatch of work orders through the iCare system, where he meticulously plans preventative maintenance and service calls. His analytical skills come into play as he assesses call distribution to ensure that service level agreements (SLAs) are consistently met, thereby enhancing customer satisfaction and operational performance. Mark's proactive approach to service coordination not only streamlines workflows but also fosters strong relationships with clients, ensuring that their security needs are met with precision and care.
In addition to his technical skills, Mark is proficient in Microsoft Office and project management, which further supports his ability to manage complex logistics and resource allocation effectively. His role as a Notary Public adds an extra layer of credibility and trustworthiness in his interactions, reinforcing his commitment to professionalism in all aspects of his work. Through his dedication and expertise, Mark Feivelson continues to drive success at Convergint Technologies, making significant contributions to the New England Security team.
Lead Service Coordinator - New England Security at Convergint Technologies in February 2020 to Present
Installation Resource Support Specialist at Diebold Nixdorf in January 2018 to March 2020
Service Resource Support Specialist at Diebold Nixdorf in July 2014 to December 2017
Resource Advisor at Diebold Nixdorf in April 2012 to July 2014
Territory Resource Manager at Diebold Nixdorf in April 2008 to April 2012
Territory Advisor at Diebold Nixdorf in May 2003 to April 2008
Local Dispatcher - Territory Advisor Assistant at Diebold Nixdorf in April 1998 to May 2003
Customer Service Engineer 1 at Diebold Nixdorf in December 1995 to April 1998
Associtate Customer Service Engineer at Diebold Nixdorf in June 1994 to December 1995
ATM Technician at Dunbar Armored in April 1993 to June 1994
ATM First Level Tech at THE CONNECTICUT BANK AND TRUST COMPANY - Acq by Fleet Bank in April 1988 to April 1993
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Bristol Eastern High School
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Management
Customer Service
Microsoft Office
Project Management
Notary Public
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Discover more about Convergint TechnologiesWhat is Mark Feivelson email address?
Email Mark Feivelson at [email protected] and [email protected]. This email is the most updated Mark Feivelson's email found in 2026.
How to contact Mark Feivelson?
To contact Mark Feivelson send an email to [email protected] or [email protected]. (updated on September 04, 2024)
What company does Mark Feivelson work for?
Mark Feivelson works for Convergint Technologies
What is Mark Feivelson's role at Convergint Technologies?
Mark Feivelson is Lead Service Coordinator - New England Security
What is Mark Feivelson's Phone Number?
Mark Feivelson's phone (203) ***-*153
What industry does Mark Feivelson work in?
Mark Feivelson works in the Security & Investigations industry.
Mark Feivelson Email Addresses
Mark Feivelson Phone Numbers
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