Mark Dilucca
Senior Services Program Analyst at Ricoh USA, Inc. | Greater Philadelphia
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Mark Dilucca is a seasoned Senior Services Program Analyst at Ricoh USA, Inc., where he plays a pivotal role in enhancing customer success through strategic insights and operational excellence. With a robust background in the commercial printing industry—spanning both conventional and digital formats—Mark leverages his extensive experience to serve as the primary resource for conducting comprehensive post-sales analyses of customers' operating environments. His proactive approach embodies the philosophy that Ricoh is not merely a vendor but a dedicated business partner committed to driving customer success.
In his current role, Mark excels at identifying inefficiencies and reengineering customer processes and technology. By employing a data-driven mindset and utilizing skills in continuous improvement and Six Sigma methodologies, he recommends tailored solutions that not only reduce costs but also elevate the overall customer experience. His expertise in digital printing and variable data printing allows him to address unique client needs effectively, ensuring that Ricoh's offerings align with the evolving demands of the marketplace.
Key projects under Mark's leadership have included the implementation of innovative workflow solutions that streamline operations and enhance productivity for clients across various sectors. His collaborative problem-solving skills enable him to work closely with cross-functional teams, fostering an environment of shared knowledge and continuous learning. As a result, Mark has established himself as a trusted advisor to clients, helping them navigate the complexities of modern printing and communication technologies while driving measurable business outcomes. Through his commitment to excellence and customer-centric approach, Mark Dilucca continues to make significant contributions to Ricoh USA, Inc., reinforcing the company's mission to empower its customers for success.
Senior Services Program Analyst at Ricoh USA, Inc. in December 2017 to Present
Field Operations Manager at Ricoh USA, Inc. in July 2024 to Present
President/Owner at Continuous Improvement Associates in January 2014 to January 2017
Corporate Director of Quality Assurance & Project Manager at ANRO Inc. in January 2011 to January 2013
Director of Operations at ANRO Inc. in January 1996 to January 2011
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Villanova University, Bachelor of Science - BS
Cabrini University, Master of Science - MS
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Continuous Improvement
Operational Excellence
Lean Manufacturing
Data Analysis
Business Process Improvement
Manufacturing
Project Management
Six Sigma
Product Development
Budgeting
Customer Service
Collaborative Problem Solving
Cross-functional Team Leadership
Training & Development
Lean Transformation
Information Systems
Needs Assessment
Expense Management
Data Analytics
Quality Assurance
Management
Cost Reduction
Customer Experience
Communication
Decision-Making
Small Business Management
Digital Printing
Variable Data Printing
A3
Problem Solving
Project Management
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Discover more about Ricoh USA, Inc.What is Mark Dilucca email address?
Email Mark Dilucca at [email protected], [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Mark Dilucca's email found in 2026.
What is Mark Dilucca phone number?
Mark Dilucca phone number is 6106883561.
How to contact Mark Dilucca?
To contact Mark Dilucca send an email to [email protected], [email protected], [email protected], [email protected] or [email protected]. If you want to call Mark Dilucca try calling on 6106883561. (updated on August 25, 2024)
What company does Mark Dilucca work for?
Mark Dilucca works for Ricoh USA, Inc.
What is Mark Dilucca's role at Ricoh USA, Inc.?
Mark Dilucca is Senior Services Program Analyst
What industry does Mark Dilucca work in?
Mark Dilucca works in the Public Policy industry.
Mark Dilucca Email Addresses
Mark Dilucca Phone Numbers
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