Marissa Cano
Customer Support Specialist at Optum | Crestline, California, United States
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Marissa Cano is a dedicated Help Desk Technician at IDEMIA, where she plays a crucial role in ensuring seamless IT operations for a diverse range of end-users. With a strong foundation in identity and security solutions, Marissa expertly navigates the complexities of IT support, consistently demonstrating her commitment to excellence in customer service. Her day-to-day responsibilities involve monitoring, categorizing, and triaging incoming IT tickets, which allows her to efficiently address and resolve a myriad of technical issues.
Marissa's expertise extends beyond basic troubleshooting; she is adept at utilizing various tools and technologies, including Salesforce.com and Cisco Systems Products, to enhance the support experience. Her proficiency in programming languages such as C# and Node.js, along with her knowledge of front-end development and AutoCAD, enables her to tackle both hardware and software challenges with confidence. This technical acumen, combined with her meticulous adherence to IT policies and procedures, ensures that all incidents are documented thoroughly, and resolutions are communicated effectively to end-users.
In her role, Marissa has successfully resolved hundreds of IT incidents, demonstrating her ability to remain calm under pressure and prioritize tasks effectively. Her proactive approach to problem-solving not only improves user satisfaction but also contributes to the overall efficiency of the IT department. As she continues to grow in her role, Marissa is committed to staying abreast of industry trends and emerging technologies, further solidifying her position as a valuable asset within IDEMIA's IT landscape.
Customer Support Specialist at Optum in December 2024 to Present
Help Desk Technician at IDEMIA in June 2023 to October 2024
Founder at AstraVerse in April 2022 to July 2023
IT Analyst at Optum in January 2023 to May 2023
Coding Instructor at Code Ninjas in February 2022 to February 2023
Artificial Intelligence / Software Engineering Intern at MindHome in April 2022 to August 2022
Internet Repair Agent at Charter Communications in October 2021 to March 2022
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Penn State University, Bachelor's degree, August 2026
MIT xPRO, Certificate, August 2026
San Bernardino Valley College, Associate's degree, August 2026
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Salesforce.com
Cisco Systems Products
Bomgar
ServiceNow
Microsoft PowerPoint
C#
JavaScript
Unity
AutoCAD
Cascading Style Sheets (CSS)
Front-End Development
HTML
Microsoft Excel
MySQL
Node.js
Object-Oriented Programming (OOP)
React.js
Visual Basic for Applications (VBA)
Customer Service
Customer Loyalty
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Discover more about OptumWhat is Marissa Cano email address?
Email Marissa Cano at [email protected] and [email protected]. This email is the most updated Marissa Cano's email found in 2026.
What is Marissa Cano phone number?
Marissa Cano phone number is 9514181619.
How to contact Marissa Cano?
To contact Marissa Cano send an email to [email protected] or [email protected]. If you want to call Marissa Cano try calling on 9514181619. (updated on September 04, 2024)
What company does Marissa Cano work for?
Marissa Cano works for Optum
What is Marissa Cano's role at Optum?
Marissa Cano is Customer Support Specialist
What industry does Marissa Cano work in?
Marissa Cano works in the Information Technology & Services industry.
Marissa Cano Email Addresses
Marissa Cano Phone Numbers
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