Mario Akram

Mario Akram is currently making significant contributions as an IT Service Desk and End User Support Engineer at CIB Egypt, where he leverages his extensive knowledge and passion for networking, security, and data management. In this pivotal role, Mario is responsible for providing first-level support to all CIB staff, ensuring that any technical challenges are swiftly resolved to maintain operational efficiency across various business units. His hands-on experience with critical applications such as T24, CRM, Card400, and Cortex, along with his proficiency in IBM systems, enables him to address application-related issues effectively.

Mario's expertise extends beyond technical support; he possesses a solid foundation in data analytics and business intelligence tools, including SQL, SSIS, SSRS, SSAS, Tableau, and Power BI. This skill set allows him to not only troubleshoot issues but also analyze data trends and generate insightful reports that inform decision-making processes within the bank. His familiarity with programming languages like HTML, CSS, and Python further enhances his ability to collaborate with development teams and contribute to system improvements.

In addition to his technical acumen, Mario is well-versed in Role-Based Access Control (RBAC) and Identity and Access Management (IAM), ensuring that security protocols are adhered to while providing seamless access to necessary resources. His analytical skills and problem-solving mindset make him an invaluable asset to the CIB team, as he continuously seeks to optimize user experience and support the bank’s strategic objectives. As he progresses in his career, Mario remains committed to expanding his knowledge and skills in IT, ultimately aiming to drive innovation and efficiency within the financial services sector.