Marcus Moffitt
Printer Technician/Operations Manager at Lexmark | Colorado Springs, Colorado, United States
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Marcus Moffitt currently serves as a Service Desk Specialist Tier I at The HCI Group, where he leverages his extensive experience in help desk environments to provide exceptional technical support. In this role, Marcus is the first point of contact for employees and customers seeking assistance with a variety of technical issues, ranging from hardware malfunctions to software glitches. His proficiency in remote troubleshooting enables him to diagnose and resolve problems efficiently, ensuring minimal disruption to business operations.
One of Marcus's key projects involves enhancing the efficiency of the service desk by implementing streamlined processes for ticket management and resolution. This initiative not only improves response times but also elevates the overall user experience. His expertise in Active Directory and system administration allows him to manage user accounts and access control effectively, ensuring that sensitive information remains secure while facilitating seamless access for authorized personnel.
In addition to his technical skills, Marcus is well-versed in cybersecurity principles, particularly in relation to Palo Alto Networks technologies. His commitment to maintaining a secure IT environment is reflected in his proactive approach to identifying potential vulnerabilities and addressing them before they escalate into larger issues. With a strong foundation in system deployment and administration, Marcus is adept at installing new assets and ensuring that all systems are up-to-date and functioning optimally.
Overall, Marcus Moffitt embodies the qualities of a dedicated and knowledgeable Service Desk Specialist, consistently contributing to the efficiency and security of The HCI Group's IT operations while fostering a supportive environment for both employees and customers.
Printer Technician/Operations Manager at Lexmark in January 2025 to Present
Service Desk Specialist Tier I at The HCI Group in April 2024 to January 2025
Information Technology Specialist at A3 Solutions in January 2024 to May 2024
IT Field Support Tech at American Medical Response in April 2021 to January 2024
Field Service Technician at Field Nation in September 2019 to April 2021
Defense Traveler System Manager/Brigade Schools NCO at US Army in January 2017 to October 2019
Maintenance Supervisor at US Army in October 1996 to October 2019
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Colorado Technical University, Bachelor of Science - BS, October 2026
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Desktop Computers
CompTIA
Microsoft Servers
U.S. Health Insurance Portability and Accountability Act (HIPAA)
Information Technology Infrastructure
Desktop Support
File Servers
Computer Science
Windows
Operations
Data Centers
Cables
IT Escalation
Auditing
Microsoft Azure
Information Technology
Password Resets
Ticketing Systems
Software Support
Leadership Development
IT Service Management
Hardware Support
Printers
LAN-WAN
Internet Protocol (IP)
Internet Protocol Suite (TCP/IP)
Networking
Domain Name System (DNS)
Dynamic Host Configuration Protocol (DHCP)
Help Desk Support
2nd Line IT Support
Service Desk
service Now
Microsoft Endpoint Configuration Manager
Project Planning
ServiceNow
Project Management
Multi-factor Authentication
Citrix Workspace
Healthcare Information Technology (HIT)
Customer Satisfaction
Teamwork
Attention to Detail
Microsoft Products
Problem Solving
Organization Skills
Top Security -SCI Clearance
Active DoD Secret Clearance
Strong Leader
Cybersecurity
Cisco Networking
Palo Alto Networks
Firewalls
Active Directory
Powershell
Windows Server
VirtualBox
Operating Systems
Account Management
Role-Based Access Control (RBAC)
Access Control
Access Control Management
System Administration
System Deployment
Organizational Leadership
Marketing
Multitasking
Computer Maintenance
Maintenance & Repair
Troubleshooting
Computer Hardware
Administration
Microsoft PowerPoint
Communication
Leadership
Microsoft Office
Military
Security Clearance
Military Experience
Military Operations
Training
Operational Planning
Army
Government
Team Leadership
Team Building
Customer Service
Military Training
Strategic Planning
Microsoft Word
Microsoft Excel
Management
Defense
Word Processing
Spreadsheets
Presentations
Office 365
Network Administration
Technical Support
Computer Networking
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Discover more about LexmarkWhat is Marcus Moffitt email address?
Email Marcus Moffitt at [email protected]. This email is the most updated Marcus Moffitt's email found in 2026.
What is Marcus Moffitt phone number?
Marcus Moffitt phone number is 9092466818.
How to contact Marcus Moffitt?
To contact Marcus Moffitt send an email to [email protected]. If you want to call Marcus Moffitt try calling on 9092466818. (updated on August 25, 2024)
What company does Marcus Moffitt work for?
Marcus Moffitt works for Lexmark
What is Marcus Moffitt's role at Lexmark?
Marcus Moffitt is Printer Technician/Operations Manager
What industry does Marcus Moffitt work in?
Marcus Moffitt works in the Computer Software industry.
Marcus Moffitt Email Addresses
Marcus Moffitt Phone Numbers
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