Marco Ekelo
Service Delivery Manager at CGI Nederland | Alphen aan den Rijn, South Holland, Netherlands
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Marco Ekelo currently serves as the Service Delivery Manager at CGI Nederland, where he plays a pivotal role in ensuring the seamless delivery of IT services to clients across various sectors. In his capacity as Delivery RUN Lead at UWV, Marco oversees the operational aspects of application management and service delivery, ensuring that service level agreements (SLAs) are consistently met and that client expectations are exceeded. His deep expertise in ITIL v3 frameworks underpins his approach to optimizing service management processes, incident and problem management, and continuous improvement initiatives.
With a proven track record of leading large, diverse teams in international programs, Marco excels in managing complex service portfolios and driving operational excellence. His focus on metrics and financial management enables him to identify efficiencies, reduce costs, and improve overall service quality. Marco’s experience spans application management services, IT outsourcing, and virtual team leadership, making him adept at coordinating cross-functional teams in dynamic, global environments.
His strong background in operations research and statistics further enhances his ability to analyze performance data, identify trends, and implement data-driven solutions. Marco’s expertise in problem management and testing ensures that issues are swiftly resolved, minimizing downtime and maintaining high levels of customer satisfaction. His keen interest in service metrics and financial oversight positions him as a strategic partner for clients seeking reliable, cost-effective IT service delivery. Overall, Marco Ekelo’s combination of technical proficiency, leadership skills, and industry knowledge makes him a valuable asset in the realm of IT service management and delivery at CGI Nederland.
Service Delivery Manager at CGI Nederland in February 2022 to Present
Release Manager UWV at IBM in November 2014 to February 2022
SAP Project / Service / Test / Release Manager at IBM in January 2008 to February 2022
Manager SAP Shared Service Center at IBM Global Services in January 2005 to January 2007
Project Manager HRAccess at IBM in January 1998 to January 2004
HRAccess at ABNAMRO in January 1995 to January 1997
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Project Management Institute, PMP, October 2026
Delft University of Technology, Engineer, October 1991 to October 1995
Scholengemeenschap Noordendijk, VWO, October 1986 to October 1991
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Application Management Services
Software Project Management
IT Service Management
Test Management
Application Management
Metrics
Global Delivery
Service Management
Release Management
ITIL
BiSL
CMMI
SLA
Service Desk
PMP
PMI
Change Management
Incident Management
Operations Research
Financial Managment
Statistics
Problem Management
Asl
Transition Management
Team Leadership
Virtual Teams
Problem Solving
Collaborative Problem Solving
Application Lifecycle Management
SAP
IT Outsourcing
Service Delivery
Agile Methodologies
PMO
PRINCE2
Business Process
Outsourcing
Vendor Management
Project Delivery
Testing
Project Management
Team Management
Resource Management
ITIL v3 Foundations Certified
Managed Services
Configuration Management
Shared Services
SAP Project Management
PMBOK
Service Improvement
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Discover more about CGI NederlandWhat is Marco Ekelo email address?
Email Marco Ekelo at [email protected] and [email protected]. This email is the most updated Marco Ekelo's email found in 2026.
How to contact Marco Ekelo?
To contact Marco Ekelo send an email to [email protected] or [email protected]. (updated on February 23, 2025)
What company does Marco Ekelo work for?
Marco Ekelo works for CGI Nederland
What is Marco Ekelo's role at CGI Nederland?
Marco Ekelo is Service Delivery Manager
What is Marco Ekelo's Phone Number?
Marco Ekelo's phone (**) *** *** 291
What industry does Marco Ekelo work in?
Marco Ekelo works in the Information Technology & Services industry.
Marco Ekelo Email Addresses
Marco Ekelo Phone Numbers
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