Marco Croce
Product Owner at SulAmérica | São Paulo, São Paulo, Brazil
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Marco Croce is a seasoned professional with over a decade of experience in customer service, specializing in continuous improvement within the health insurance sector. Currently serving as a Product Owner at SulAmérica, Marco plays a pivotal role in defining and prioritizing the technology squad's backlog, focusing on critical processes related to customer retention, relationship management, and pricing adjustments. His expertise in occupational health, health insurance, and a growing knowledge of dental insurance positions him as a key player in enhancing the customer journey.
At SulAmérica, Marco is passionate about digital journeys and the development of self-service solutions that empower customers and streamline processes. He excels in facilitating meetings and fostering collaboration among stakeholders, ensuring that communication remains clear, straightforward, and transparent. His ability to translate complex concepts into accessible language allows him to build strong relationships with both technical teams and business partners.
Marco's analytical skills are instrumental in identifying opportunities for product development and process optimization. He actively proposes innovative solutions that address customer needs while enhancing operational efficiency. His commitment to teamwork and integration ensures that projects are executed smoothly, with a focus on delivering value to customers. As he continues to expand his expertise in the insurance landscape, Marco remains dedicated to driving positive change and improving the overall customer experience at SulAmérica.
Product Owner at SulAmérica in January 2024 to Present
Analista sênior at Porto Seguro - Seguro Saúde S.A. in May 2018 to July 2024
Analista de qualidade at Porto Seguro - Seguro Saúde S.A. in November 2016 to May 2018
Analista júnior at Porto Seguro - Seguro Saúde S.A. in April 2016 to November 2016
Operador de call center at Porto Seguro - Seguro Saúde S.A. in May 2014 to April 2016
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Tera, October 2026
FGV - Fundação Getulio Vargas, Master of Business Administration - MBA, October 2026
Universidade Cruzeiro do Sul, October 2026
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Análise de produtos
Benchmark
Análises complexas
Melhoria de processos
Facilitação de reuniões
Gestão de projetos
Experiência do cliente
Suporte ao cliente
Planilha eletrônica
Comunicação escrita
Análise de processos de negócios
Relacionamento com clientes
Capacidade de organização
Resolução colaborativa de problemas
Competências interpessoais
Condução de reuniões
Experiência do usuário (UX)
Desenvolvimento de produtos
Valor para o cliente
Análise de negócios
Clientes internos
Planos de ação
Relatório
Mapeamento de processos
Mapeamento de processos de negócios
Liderança de equipe
Trabalho em equipe
Comunicação
Canais digitais
Implementação de projetos
Resolução de problemas
Relacionamentos interpessoais
Análise de dados
Gestão de equipes
Microsoft Excel
Atendimento ao cliente
Habilidades analíticas
Atividades de integração de equipe
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Discover more about SulAméricaWhat is Marco Croce email address?
Email Marco Croce at [email protected] and [email protected]. This email is the most updated Marco Croce's email found in 2026.
How to contact Marco Croce?
To contact Marco Croce send an email to [email protected] or [email protected]. (updated on December 02, 2024)
What company does Marco Croce work for?
Marco Croce works for SulAmérica
What is Marco Croce's role at SulAmérica?
Marco Croce is Product Owner
What is Marco Croce's Phone Number?
Marco Croce's phone (**) *** *** 948
What industry does Marco Croce work in?
Marco Croce works in the Insurance industry.
Marco Croce Email Addresses
Marco Croce Phone Numbers
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