Marcelo Vasquez
Operational Excellence Lead at Proper AI | Bogota, D.C., Capital District, Colombia
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Marcelo Soler Vasquez currently serves as the Operational Excellence Lead at Proper AI, where he leverages over 15 years of extensive experience in Business Process Outsourcing (BPO) and Shared Services to drive significant improvements in operational efficiency and service delivery. With a strong foundation in computing systems engineering and postgraduate studies in Information Systems Management from Universidad del Norte – Barranquilla, Marcelo possesses a unique blend of technical expertise and business acumen that enables him to excel in process optimization and performance enhancement.
In his role at Proper AI, Marcelo is instrumental in spearheading key projects focused on the standardization and improvement of company services. His proficiency in Six Sigma methodologies allows him to implement data-driven strategies that enhance operational workflows, streamline processes, and improve key performance indicators (KPIs). By fostering a culture of continuous improvement, he ensures that teams are aligned with the organization's strategic objectives, ultimately enhancing customer journeys and satisfaction.
Marcelo's leadership skills are complemented by his ability to effectively manage cross-departmental communication and client relations, ensuring that all stakeholders are engaged and informed throughout project lifecycles. His adaptability and interpersonal communication skills enable him to lead diverse project teams, driving collaboration and innovation in a fast-paced environment. As a champion of process automation, Marcelo is committed to leveraging technology to optimize resource management and enhance operational excellence, positioning Proper AI as a leader in the industry. Through his strategic vision and hands-on approach, Marcelo continues to make a significant impact on the organization's growth and success.
Operational Excellence Lead at Proper AI in September 2024 to Present
Senior Workforce Manager | Planning and Capacity at Concentrix in June 2023 to June 2024
Senior Operations Manager at Sutherland in October 2021 to May 2023
Service Excellence Senior Manager-Process Optimization and Organizational Excellence at Sutherland in October 2017 to October 2021
Workforce Management Associate Manager at Sutherland in April 2015 to October 2017
Senior Reporting Specialist at Sutherland in February 2013 to March 2015
Workforce Management Specialist at Sutherland in November 2011 to February 2013
Help Desk engineer at gecko networks in June 2011 to November 2011
Information systems analysis and development Instructor at National Learning services in June 2009 to November 2010
Contact Center Agent at Transcom in August 2007 to April 2009
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Universidad del Norte, Certificación, September 2026
Universidad de La Sabana, Diploma of Education, September 2026
Universidad de la Sabana, Business Analytics and Big Data Diplomat, September 2026
Universidad del Norte, Information Systems Management Specialist, September 2026
Universidad del Norte, Computing Systems Engineer, September 2026
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Leadership Development
Customer Journeys
Sprints
Agile Environment
Peer Relationships
Resource Management
Client Relations
Sales Management
Team Effectiveness
Relationship Development
Cross-departmental Communication
Team Motivation
Easily Adaptable
Project Teams
Leading Meetings
Interpersonal Communication
Process Automation
GBS
Strategic Initiatives
Reliability
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Discover more about Proper AIWhat is Marcelo Soler Vasquez email address?
Email Marcelo Soler Vasquez at [email protected], [email protected] and [email protected]. This email is the most updated Marcelo Soler Vasquez's email found in 2026.
How to contact Marcelo Soler Vasquez?
To contact Marcelo Soler Vasquez send an email to [email protected], [email protected] or [email protected]. (updated on August 20, 2024)
What company does Marcelo Vasquez work for?
Marcelo Vasquez works for Proper AI
What is Marcelo Vasquez's role at Proper AI?
Marcelo Vasquez is Operational Excellence Lead
What is Marcelo Vasquez's Phone Number?
Marcelo Vasquez's phone (**) *** *** 213
What industry does Marcelo Vasquez work in?
Marcelo Vasquez works in the Information Technology & Services industry.
Marcelo Vasquez Email Addresses
Marcelo Vasquez Phone Numbers
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