Marcelo Emerick
Support Analyst at Mc Sistemas | Camaquã, Rio Grande do Sul, Brazil
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Marcelo Emerick is a seasoned IT professional with over 15 years of experience in customer service, currently serving as a Support Analyst at Mc Sistemas. His extensive background in Information Systems and Business Management, combined with fluency in English, positions him as a valuable asset in the realm of ERP systems. Marcelo’s expertise lies in the installation, configuration, maintenance, and support of these critical systems, ensuring that clients can operate efficiently and effectively.
At Mc Sistemas, Marcelo plays a pivotal role in both in-person and remote training sessions, empowering users with the knowledge and skills necessary to navigate complex system tools. His hands-on approach to training not only enhances user proficiency but also fosters a deeper understanding of the software, which is crucial for successful implementation. Additionally, he is instrumental in the implementation and maintenance of application infrastructure, including fiscal printers and label systems, which are essential for compliance and operational efficiency.
Marcelo’s technical acumen extends to providing remote support through platforms like AnyDesk and TeamViewer, where he addresses a variety of client issues via phone, email, and messaging apps. His proficiency in SQL allows him to perform data queries, updates, and modifications within FireBird databases, ensuring that data integrity is maintained. Furthermore, his skills in firewall configuration and the installation of digital certificates highlight his comprehensive understanding of IT security and infrastructure.
With a strong focus on operational support and customer relationship management (CRM), Marcelo exemplifies critical thinking and prioritization in his work. His ability to manage software implementation projects and provide consultancy services makes him a key player in enhancing the overall client experience at Mc Sistemas.
Support Analyst at Mc Sistemas in March 2023 to Present
Technical Consultant at Betiolo in December 2021 to January 2023
Wholesale and Retail Consultant at Accioly GM in December 2017 to March 2021
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Centro Universitário UNA, September 2026
Centro Universitário UNA, Bacharelado, September 2026
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Trabalho em equipe
Computação em nuvem
Computadores portáteis
Suporte operacional
Monitoração de sistemas
Análise de logs
Infraestrutura de desktop virtual
Citrix
Servidor Windows
Gestão de servidor
esolving Issues
Comunicação
Levantamento de requisitos
UML (Linguagem de modelagem unificada)
Dispositivos móveis
SAP BW
PL/SQL
Interface de programação de aplicativos (API)
SAP ERP
Infraestrutura
Suporte para Help Desk
Implementação de software
Processamento de dados
Análise de desempenho
Freshdesk
Ciência da computação
Lógica
SAP FI
ABAP
Processos empresariais
Pensamento crítico
Documentação
Kanban
Análise de negócios
DNS (Sistema de nomes de domínio)
VPN (Rede privada virtual)
Office 365
ITIL
Hardware de computador
Sistemas operacionais
Centrais de atendimento
Liderança de equipe
Treinamento
Regras empresariais
Gestão de prioridade
Capacidade analítica
Analítica
Software de gestão
Serviços de consultoria
Prestação de serviços
Implantação de sistema
Implantação de software
ERP (Planejamento de recursos empresariais)
Consultoria de gerenciamento
Avaliação de desempenho
analista de suporte
Operações de TI
Gerenciamento de serviços de TI
Suporte técnico
Suporte ao cliente
B2B
Gestão de fidelidade do cliente
Apresentações de vendas
Experiência do cliente
Projeções
Resolução de problemas
Tecnologia da informação
Habilidades analíticas
Solução de problemas técnicos
Gestão de relacionamento com o cliente (CRM)
Atendimento ao cliente
Inglês
Análise de dados
Microsoft SQL Server
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
Banco de dados
C++
Programação (computação)
Análise de sistemas
Python
JavaScript
SQL
Consultoria de processos
Consultor
Pós-venda
Logística
Captação de clientes
Processo de venda
Venda direta
Operações de vendas
Atacado
Vendas externas
Varejo
Compras
Comércio
Orçamento
Potenciais clientes qualificados
Habilidades de prospecção
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What is Marcelo Emerick email address?
Email Marcelo Emerick at [email protected] and [email protected]. This email is the most updated Marcelo Emerick's email found in 2026.
How to contact Marcelo Emerick?
To contact Marcelo Emerick send an email to [email protected] or [email protected]. (updated on December 05, 2024)
What company does Marcelo Emerick work for?
Marcelo Emerick works for Mc Sistemas
What is Marcelo Emerick's role at Mc Sistemas?
Marcelo Emerick is Support Analyst
What is Marcelo Emerick's Phone Number?
Marcelo Emerick's phone +44 ** **** *414
What industry does Marcelo Emerick work in?
Marcelo Emerick works in the Computer Software industry.
Marcelo Emerick Email Addresses
Marcelo Emerick Phone Numbers
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