Marcelle Mckinnon
Office Manager at Aramex SA | City of Cape Town, Western Cape, South Africa
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Marcelle Mckinnon currently serves as the Office Manager at Aramex SA, where she plays a pivotal role in driving operational excellence and fostering a customer-centric environment. With her extensive expertise in office management, performance management, and customer service, Marcelle is instrumental in implementing strategic initiatives that align with Aramex’s overarching vision of delivering innovative logistics solutions. Her responsibilities extend beyond traditional office administration; she actively contributes to setting and executing short- and medium-term development plans for the contact center, ensuring continuous service improvement and operational efficiency.
A key aspect of her role involves coaching and mentoring contact center team members and leaders, emphasizing the importance of high performance, customer satisfaction, and customer experience. Marcelle leverages her skills in CRM, forecasting, and KPI analysis to monitor and enhance service delivery, ensuring that customer retention remains a top priority. Her leadership in performance management fosters a motivated and cohesive team capable of adapting to evolving industry demands and maintaining Aramex’s reputation for excellence in logistics and supply chain management.
Throughout her tenure, Marcelle has demonstrated a strong commitment to learning from her experiences, setting realistic goals, and overcoming challenges with resilience. Her strategic approach and dedication to continuous improvement have contributed significantly to the success of her team and the broader organizational objectives. With her comprehensive understanding of industry best practices and her proactive leadership style, Marcelle Mckinnon continues to be a vital asset in advancing Aramex SA’s mission to deliver exceptional customer experiences and operational performance.
Office Manager at Aramex SA in June 2010 to Present
Regional Contact Centre Manager at Aramex SA in March 2007 to Present
Contact Centre Executive at Berco Express in October 2001 to February 2007
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Athlone Sen Secondary
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Contact Centre Management
Office Management
Operations Management
Call Centers
Key Performance Indicators
Customer Satisfaction
Team Management
Team Leadership
Management
Contact Centers
Customer Service
CRM
Business Process Improvement
Performance Management
Strategy
Forecasting
Training
Leadership
Customer Experience
Customer Retention
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What is Marcelle Mckinnon email address?
Email Marcelle Mckinnon at [email protected]. This email is the most updated Marcelle Mckinnon's email found in 2026.
How to contact Marcelle Mckinnon?
To contact Marcelle Mckinnon send an email to [email protected]. (updated on January 27, 2025)
What company does Marcelle Mckinnon work for?
Marcelle Mckinnon works for Aramex SA
What is Marcelle Mckinnon's role at Aramex SA?
Marcelle Mckinnon is Office Manager
What is Marcelle Mckinnon's Phone Number?
Marcelle Mckinnon's phone (**) *** *** 207
What industry does Marcelle Mckinnon work in?
Marcelle Mckinnon works in the Logistics & Supply Chain industry.
Marcelle Mckinnon Email Addresses
Marcelle Mckinnon Phone Numbers
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