Marceau Willis
Senior Communications Manager at MDS Communications Corporation | Highland, Indiana, United States
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Marceau Willis currently serves as the Senior Communications Manager at MDS Communications Corporation, where he leverages over a decade of expertise in public relations, strategic communications, and crisis management to drive impactful results. In this role, Marceau oversees the development and execution of comprehensive social media campaigns that align closely with the company's business objectives, fostering stronger customer relationships and enhancing brand reputation. His deep understanding of PR operations and customer engagement strategies enables him to craft messaging that resonates with diverse audiences while maintaining consistency across multiple channels.
One of Marceau’s key projects involves optimizing the company's communication workflows through the efficient management of Zendesk, which has contributed to an impressive over $1.5 million in year-over-year revenue. His collaborative approach with cross-functional teams ensures that PR discrepancies are swiftly identified and resolved, leading to a notable 31% reduction in risk rates. Additionally, Marceau employs predictive analytics and A/B testing to gather actionable feedback, continuously refining messaging strategies to reduce customer complaints and improve satisfaction metrics.
His expertise extends to tracking KPIs related to social media marketing, customer retention, and program improvement initiatives, ensuring that communication efforts are measurable and aligned with broader organizational goals. Marceau’s ability to process objectives and milestones with precision, combined with his interpersonal communication skills, positions him as a strategic leader who fosters a positive organizational culture and drives sustainable growth. His comprehensive skill set, including project management and teaching English as a Second Language, further enhances his capacity to lead innovative campaigns and cultivate meaningful stakeholder relationships in a dynamic industry landscape.
Senior Communications Manager at MDS Communications Corporation in January 2025 to Present
Communications Specialist at Snapsheet Inc in January 2021 to January 2025
Customer Communications Specialist at InfoCision Management Corporation in January 2020 to January 2021
Program Manager at VIP in January 2017 to January 2020
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Purdue University Calumet, Bachelor of Arts - BA
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Program Implementation
Operational Planning
Public Administration
Search Engine Optimization (SEO)
Crisis Management
Strategic Planning
Program Management
Public Relations
Sales & Marketing Leadership
Predictive Analytics
Customer Onboarding
Attention to Detail
Canva
Adobe Lightroom
Squarespace
Square
Mobile Marketing
Adobe Photoshop
Advertising
Social Media Marketing
Client-focused
Project Management
Sales
Critical Thinking
Microsoft Excel
Phone Etiquette
Contact Centers
Phone Manner
Auto Claims
Teaching English as a Second Language
Classroom Instruction
Classroom Management
Time Management
Interpersonal Skills
Empathy
Relationship Building
Startups
Customer Service Representatives
Upselling
Conflict Resolution
Customer Retention
Organization Skills
Creative Problem Solving
Customer Satisfaction
Cross-team Collaboration
Documentation
Customer Success Certified: Core
Customer Relationship Management (CRM)
Customer Experience
Microsoft Office
Customer Success
Microsoft PowerPoint
customer service
Customer Support
Teaching
Teamwork
Communication
result and detailed oriented
Calendaring
Organizational Culture
Slack
Dropbox
Google Drive
DocuSign
MailChimp
Active Listening
Salesforce.com
Problem Solving
Logical Reasoning
Interpersonal Communication
Emotional Intelligence
Troubleshooting
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Discover more about MDS Communications CorporationWhat is Marceau Willis email address?
Email Marceau Willis at [email protected] and [email protected]. This email is the most updated Marceau Willis's email found in 2026.
How to contact Marceau Willis?
To contact Marceau Willis send an email to [email protected] or [email protected]. (updated on May 25, 2025)
What company does Marceau Willis work for?
Marceau Willis works for MDS Communications Corporation
What is Marceau Willis's role at MDS Communications Corporation?
Marceau Willis is Senior Communications Manager
What is Marceau Willis's Phone Number?
Marceau Willis's phone (317) ***-*255
What industry does Marceau Willis work in?
Marceau Willis works in the Photography industry.
Marceau Willis Email Addresses
Marceau Willis Phone Numbers
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