Marc Liff

Q: What is Marc Liff email address?

Email Marc Liff at liff91@yahoo.com and marc.liff@shift4.com. This email is the most updated Marc Liff's email found in 2026.

Q: How to contact Marc Liff?

To contact Marc Liff send an email to liff91@yahoo.com or marc.liff@shift4.com. If you want to call Marc Liff try calling on 6612961568 and (661) 714-8019. (updated on September 06, 2024)

Lead HelpDesk Analyst at Shift4 | Huntington Beach, California, United States

About Marc Liff

As the Lead HelpDesk Analyst at Shift4, Marc Liff leverages his MBA and extensive data analysis expertise to enhance customer service and operational efficiency within the tech support landscape. In his current role, Marc is at the forefront of managing a dynamic team of analysts, where he applies his analytical skills to troubleshoot and resolve complex technical issues. His responsibilities include overseeing the distribution of the ticket queue, ensuring that escalated and challenging tickets are addressed promptly, and monitoring response times to meet stringent Service Level Agreement (SLA) requirements.

One of Marc's key projects involves the application of data from over 10,000 devices in mobile device management (MDM). This initiative not only facilitates the efficient deployment of software updates but also enables the collection of crucial diagnostic logs that aid in error resolution. By harnessing this data-driven approach, Marc has been instrumental in identifying trends and implementing process improvements that enhance the overall customer experience.

Marc's passion for customer service is evident in his commitment to tracking and reporting customer feedback, which informs ongoing enhancements to support processes. His proficiency in tools such as Microsoft Excel and his adeptness in data entry and analysis empower him to derive actionable insights that drive continuous improvement. With a strong foundation in public speaking and marketing, Marc effectively communicates technical information to both technical and non-technical stakeholders, ensuring clarity and understanding across the board. His multifaceted skill set positions him as a pivotal player in Shift4's mission to deliver exceptional service and support in the ever-evolving tech landscape.

Marc Liff Work

Lead HelpDesk Analyst at Shift4 in December 2022 to Present

HelpDesk Analyst at Shift4 in April 2021 to November 2022

Sr. Analyst, Business Process Management at Northern Trust Corporation in November 2020 to April 2021

Marc Liff Education

San Diego State University, July 2026

University of California, Riverside, Bachelor’s Degree, July 2026

Marc Liff Skills

Microsoft Excel

Microsoft Office

PowerPoint

About Marc Liff's Current Company

Shift4

Discover more about Shift4

Frequently Asked Questions about Marc Liff

What is Marc Liff email address?

Email Marc Liff at [email protected] and [email protected]. This email is the most updated Marc Liff's email found in 2026.

What is Marc Liff phone number?

Marc Liff phone number is 6612961568 and (661) 714-8019.

How to contact Marc Liff?

To contact Marc Liff send an email to [email protected] or [email protected]. If you want to call Marc Liff try calling on 6612961568 and (661) 714-8019. (updated on September 06, 2024)

What company does Marc Liff work for?

Marc Liff works for Shift4

What is Marc Liff's role at Shift4?

Marc Liff is Lead HelpDesk Analyst

What industry does Marc Liff work in?

Marc Liff works in the Information Technology & Services industry.